Business Operations Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.


Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.


About Iron Mountain

At Iron Mountain, we protect what matters most. From critical business information to actionable insights, we help organizations transform their data into value. We are looking for innovative, collaborative individuals who want to make a tangible impact. If you thrive in a dynamic, multi-faceted environment, join us in shaping the future of information management.

Role Overview

We are seeking a detail-oriented, proactive, and versatile professional to join our team. Responsibilities for this multi-faceted position are split across three primary areas: Operational Reporting and Initiatives, Market Intelligence, and Onsite Office Management.

The ideal candidate brings a "no task is too small" attitude, balancing analytical tracking with day-to-day workplace operations to keep our headquarters running smoothly.

Key Responsibilities

Market Intelligence & Competitive Analysis

• Market Monitoring: Actively track competitor price changes, product launches, and promotional activity across key industry channels.
• Benchmarking: Produce comprehensive monthly reports comparing our value proposition and market position against industry rivals.

Onsite Office Management (3 Days Onsite per Week)

• Office Oversight: Manage the day-to-day operations of the business headquarters facility. Coordinate onsite meetings, team lunches, and seasonal office events to maintain a positive, collaborative work environment.
• Onboarding Lead: Act as the primary point of contact for new hires, guiding them through their first days and assisting them in successfully navigating the company.

Operational Reporting & Initiatives

• Maintain Pricing Schedules: Regularly update internal and external pricing schedules, ensuring all sales tools and corporate databases accurately reflect current rates.
• Manage Financial Operations: Oversee overhead investments and monthly Key Performance Indicator (KPI) tracking.
• Budget & Procurement: Forecast expenses based on Purchase Orders (POs), process team expenses, and manage the procurement of all goods and services required to support the business while strictly staying within budget.

What You Bring to the Role

• Experience: 2+ years of professional experience in an operations, business/sales support, junior analyst, or market/competitive analysis role.
• Education: Bachelor's degree in Business, Finance, or a related field (or equivalent professional experience).
• Communication Skills: Strong written and verbal communication skills, with a proven ability to interface frequently and professionally with both executive leadership and external vendors.
• Technical Proficiency: Advanced skills in Google Office Suite, Microsoft Excel, and Microsoft Word. A strong desire and aptitude to learn Oracle Enterprise Resource Planning (ERP) and Salesforce is required.
• Execution & Organization: Proven organizational cadence with the capacity to drive tasks across multiple priorities and diverse teams. You must possess the ability to manage multiple tight deadlines simultaneously while maintaining an adaptable, collaborative mindset.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits.
• 401(k) with company match.
• Generous paid time off and holidays.
• A culture of continuous learning and professional development opportunities.

Reasonably expected salary range: $62,200.00 - $77,700.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Administrative Services