Customer Experience & Escalations Supervisor

Zito Media in Coudersport, PA is seeking a Customer Service & Support Supervisor in our call center. The role requires leadership over a team, knowledge of Zito's cable products and services, and strong communication to resolve customer issues. Full-time position with a minimum of 40 hours per week. Responsibilities include scheduling, guiding staff, handling escalations, coordinating with Dispatch and Tier2, and ensuring performance and training standards are met. #J-18808-Ljbffr Zito Media