Care Team Manager

As a key member of our staff, you will be responsible for the oversight of a team of care providers to ensure an exceptional Stay Graceful client experience! You will manage the Admissions with new potential clients and completing welcome packages for Stay Graceful clients and new clients coming on board. You will also be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. As a Care Team Manager, you must exemplify the Stay Graceful goal to provide exceptional in-home care by hiring the best qualified staff, understanding client needs and care plans, and coordinating training and service to deliver exceptional in-home care! Some of your responsibilities will include: Staff Management Create staffing schedules, including on-call coverage, with the assurance that all shifts are regularly covered. Manage and train on protocol for absences. Orient new team members and prepare and submit all HR related forms in a timely manner. Resolve employee issues or concerns in a professional manner. Manage disciplinary/termination activities with supervisor support. Provide backup support for any employee who is absent. Training Ensure care provider team reviews and understands policies and procedures. Select relevant training for in-home care providers and implement routine training with team. Oversee competency evaluation of care team. Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service. Customer Service Coordinate with supervisor and business development staff to understand individualized client care plans. Assign care providers to clients who best fit their needs. Regular review with care providers on completion of care plan and any changes or needs of clients. Greet care providers, clients and guests, providing exceptional customer service and doing your best to make clients feel comfortable and appreciated! Answer phones in a friendly manner and assist callers with a variety of questions. Site visits of current clients for training and support and home visits for team introduction and training for new clients. Respond to client and care provider questions and concerns in a timely and professional manner. Client Accounts Utilize EMR system to assist with new client accounts, change of address and care plan changes or other pertinent information for current clients. Cleanliness and Maintenance Keep the desk area and office clean and orderly. Notify supervisor of any office or facility needs or technical support requirements. Miscellaneous Track Key Performance Indicators such as client visits, cancels, info calls, etc. (weekly, monthly, annually) and relay to supervisor to evaluate Stay Graceful efficacy and reward care provider team for excellence! Education and Experience Equivalencies No degree required. Bachelor's degree preferred. Home care or related experience required. 1 yr Management experience preferred. Customer service experience preferred. Applicants with excellent abilities in communication via email, Word, and medical records preferred. All candidates must have (or qualify to obtain) a current South Dakota driver’s license, proof of insurance and be cleared through the Division of Criminal Investigation. Qualifications Must be 18 years of age or older. Superior problem solving skills. Exceptional leadership and diplomacy skills. A passion for caring for others! Physical Demands/Requirements Must be able to lift up to 25 lbs. Will occasionally encounter toxic chemicals during shift. PLEASE NOTE Applicants who have been charged with a DUI within the past 5 years or have ever been charged with a violent crime or felony are ineligible for employment with Stay Graceful. We expect unfailing honesty, respect for the dignity and individuality of human beings, and a commitment to professional services. With well trained, professional care providers, we know we can make exceptional in caring for clients who want to Stay Graceful! Job Type: Full-time Pay: From $19.00 per hour Expected hours: 40 per week Work Location: In person Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule Monday-Friday Day Shift Evening shift Holidays Night shift Weekends as needed On-Call Rotation #J-18808-Ljbffr