Service Advisor Commercial Focus

Commercial Service Advisor

The responsibilities of a Commercial Service Advisor include greeting customers or operators, listening to their needs, documentation accuracy, working with fleet billing companies, completing estimates and coordinating repair schedules, assisting with scheduling appointments as needed. They may also set up loaner car requests, verify insurance, advise on warranty, sell extended warranty policies, and collect payment. Operate and comply with Ford policy while providing an excellent customer experience. Follow up with customer experience reviews.

By working at a Bowen Scarff Ford, you can be a part of a brand that honors the past, and is invested in the future. Join the Bowen Scarff Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay Plan
• Consistent Working Hours and alternating available
• Health Insurance, Dental, Vision plans
• Washington State Paid Sick Leave compliance
• Earned vacation available based on tenure
• 401(K) with employer match

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Record vehicle condition and damage
• Clearly report and record all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Prepare and submit to fleet billing companies in timely manner
• Verify contract coverage and parts coverage
• Assist with prior approval process
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Assist with customer review follow up
• Establish and support a strong social media presence

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to work consistent schedule hours M-F
• Ability to identify problems quickly
• Knowledge of automobile systems
• Knowledge of medium duty and commercial vehicles
• Proven record of achieving exceptional customer satisfaction (CX, NPS, and FIRFT scores)
• Past experience as a service advisor especially with large fleet customer experience desired
• Very energetic personality
• Problem solving and organizational skills
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• High school diploma or equivalent
• DMS experience (Tekion system a plus)
• SMILE AND HAVE FUN

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.