Sales Representative

Atlas Coffee Importers Position

Neumann Kaffee Gruppe (NKG) is a globally active green coffee service group, with more than 3,300 employees in 28 countries dedicated to green coffee throughout the coffee supply chain. Neumann Gruppe USA, Inc. (NGUS) provides shared support services to the three NKG import companies in the United States: Rothfos, InterAmerican Coffee, and Atlas Coffee Importers. These services enhance efficiency and communication.

Atlas Coffee Importers cultivates relationships between roasters and producers, invests in quality development in both established and emerging coffee origins, and supports organizations promoting equity and access throughout the coffee supply chain. Atlas offers educational programming including CQI and SCA courses at its lab in Edmonds, WA.

Key Responsibilities

New Business Responsibilities:

• Grow Atlas's client list and sales volume through outreach, in-person visits, industry events, and other business development activities.
• Identify, qualify, and maintain new sales leads, including keeping lead records and next steps current.
• Onboard new customers, manage prospect follow-up, sampling, and usage/needs tracking to convert leads into first orders and support territory sales forecasting.

Account Management Responsibilities:

• Retain assigned accounts and drive regular contracting activity across the account base, working toward established sales volume and revenue targets.
• Maintain regular, meaningful, proactive communication with existing clients by phone, email, in-person visits, and participation in industry events.
• Respond promptly to client inquiries and work to resolve.
• Maintain awareness of customer positions, usage, overall volume/capacity, buying strategies, and general business operations; conduct and document periodic client position reviews to identify buying opportunities.
• Accurately communicate pricing, availability, and quality; exercise sound judgment with pricing concessions in support of both volume and margin goals.
• Gain familiarity with Atlas' portfolio of coffees through regular cupping with QC and Sales/Trading teams.

Specialized Knowledge:

Green coffee quality evaluation and cupping, coffee market fundamentals, customer account management and contract administration.

Qualifications & Training:

• 2 to 5 years of experience in the coffee industry, with exposure to green coffee, quality management, sourcing, trading, sales, or customer account management.

Knowledge/Skills:

• Self-motivated team player with the ability to work independently and collaboratively in a group setting.
• Enjoys building relationships and is a creative problem-solver.
• Comfortable working in a fast-paced environment.
• Demonstrated success in sales, account management, or business development.
• Demonstrated experience managing customer relationships and driving account growth.
• Professional development in negotiation, account management, or supply chain management.
• Training in customer relationship management (CRM) systems and sales processes.
• Knowledge of coffee production, processing, and contract terms and conditions.
• Proficiency in Microsoft 365 applications, including Excel, Word, Outlook, and SharePoint.
• Ability to travel as needed to support customer and business requirements.