Customer Experience & Operations Coordinator (Fully Remote)
A-KFIT
Respond to customer inquiries via phone, email, WhatsApp, WeChat, and Instagram. Assist with court bookings, memberships, pricing, and billing questions, updating reservations in Podplay. Document interactions and process routine refunds within approved guidelines. Monitor court availability and proactively reach out to customers to promote open slots. Create polls and follow up on abandoned bookings to encourage participation. Share information about memberships, coaching, and leagues without hard selling. Administrative & Remote Facility Operations: Maintain booking calendars and coordinate partner program schedules. Track supplies and equipment inventory and coordinate replenishment with on-site staff. Keep Excel trackers updated and escalate maintenance or safety concerns as needed. A-KFIT supports a US-based indoor badminton and pickleball club, focusing on customer experience and facility operations. The team values proactive customer engagement, remote work, and coordination with on-site staff to keep the club running smoothly. #J-18808-Ljbffr
Vacancy posted 8 hours ago
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