Digital Customer Success Manager

Supporting a growing base of business customers, the full-time remote Digital Customer Success Manager will operate a pooled coverage model to promote adoption, improve user outcomes, and advocate for customer needs using product usage data and health scores. Key responsibilities Operate a pooled Digital Customer Success model to prioritize outreach based on customer health scores and product usage data Engage priority customers through various channels to facilitate onboarding, user activation, and ongoing product engagement Collaborate with Sales and Product teams to identify expansion opportunities and share customer insights for improved retention and experience Required qualifications Experience with Customer Success platforms, CRM tools, or product analytics tools Background in security, IT, identity, or developer-focused software Demonstrated analytical skills with a data-driven approach to inform decisions Ability to build trust and maintain consultative relationships with stakeholders Strong communication and presentation skills to convey insights clearly