Customer Relations Representative

Customer Relations RepresentativeAt WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change.We are proud to be named as a Top Workplace Winner for the past three years by IndyStar! Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. This is a hybrid position (3 days in office) with a 10:30AM – 7:00PM daily work shift.We offer a competitive salary and benefits package including:$20/Hour Starting PayFree snacks and beverages dailyCompany-paid lunches on WednesdaysNo WeekendsFull benefits (Medical, Dental, Vision, 401k)Casual dress environmentCompany-paid holidays plus 20 PTO daysThe Adventure Ahead:As the Customer Relations Representative, you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving service and product concerns or questions while providing extraordinary service to medical insurance customers in various countries.Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification.Fulfill requests for claim forms and applications for clients.Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.Skills and Experience Needed:High School degree/GEDTwo years of Customer Service ExperienceStrong verbal and written communication skillsDependableWorldTrips is an equal opportunity employer. Join a team where your success is our priority.