Banking Call Center Rep

Job Description

Job Description

We are seeking experienced Customer Service Representatives to join a highly respected banking organization known for investing in its employees and promoting from within. This is an excellent opportunity for individuals looking for a long-term career path in financial services, with growth opportunities into departments such as Fraud, Online Banking, and other specialized banking teams.

The ideal candidate thrives in a fast-paced call center environment, enjoys solving problems, and is passionate about helping customers. We are looking for professionals who can think critically, troubleshoot unique situations, and provide exceptional service with empathy and professionalism.

• Provide exceptional customer service and support via inbound phone calls.
• Assist clients with online banking, mobile banking, credit card inquiries, loan-related transactions, and general account servicing.
• Research and resolve customer issues accurately and efficiently.
• Troubleshoot account and system-related concerns while navigating multiple computer applications.
• Provide account information and process various financial transactions on behalf of clients.
• Identify client needs and recommend appropriate products, services, or referrals when applicable.
• Document customer interactions and maintain accurate records.
• Meet departmental service quality and performance goals.
• Adhere to company policies, procedures, security requirements, and banking regulations.

• Previous call center customer service experience required.
• Experience handling a high volume of inbound calls in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask across multiple systems and screens simultaneously.
• Excellent verbal and written communication skills.
• Professional phone presence with strong customer service and de-escalation abilities.
• Demonstrated ability to provide compassionate and empathetic service to customers.
• Strong teamwork and collaboration skills.
• Stable work history with a desire for long-term career growth.
• Ability to manage changing priorities while maintaining accuracy and efficiency.

• Banking or financial services experience.
• Bilingual capabilities.
• Microsoft Office proficiency.
• Experience with sales referrals or cross-selling products and services.

Successful candidates will be:

• Natural problem-solvers who can think outside the box.
• Comfortable handling a variety of call types and customer situations.
• Tech-savvy and able to navigate multiple systems simultaneously.
• Dependable team players who contribute to a positive work environment.
• Customer-focused professionals who genuinely enjoy helping others.

• Professional, laid-back office setting with cubicle workstations.
• High-volume inbound call center environment with back-to-back calls.
• Remote work eligibility after approximately six months based on performance and proficiency.
• Collaborative team culture with ongoing training and development opportunities.

• Opportunity to build a long-term career within a respected banking organization.
• Clear paths for advancement into specialized departments.
• Excellent benefits upon permanent hire.
• Skill-based incentive opportunities.
• Supportive leadership team and employee-focused culture.

If you're an experienced customer service professional who enjoys solving problems, helping customers, and growing your career, we'd love to hear from you.

This is a Contract to Hire position based out of Spokane, WA.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Spokane,WA.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.