Large Loss Project Manager

Large Loss Project ManagerThomasville Restoration's vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Large Loss Project Manager. This position offers a unique opportunity to support our mission of putting families' homes and lives back together during some of their most challenging moments, while upholding our culture of Family First, Compassion, and Communication.What You'll DoFollow Thomasville's Project Concierge Playbook 100%Manage large-loss restoration projects ranging from $60,000 to multi-million-dollar lossesOversee a portfolio of approximately 15–20 active projects at varying stagesDevelop and manage long- and short-term project plans, including milestone targets and deadlinesAdvocate for additional insurance proceeds and supplements when necessaryPrepare, manage, and track project budgets to meet profitability goalsDelegate project tasks to internal teams and subcontractors best suited for large-loss workMaintain consistent, proactive communication with homeowners, commercial stakeholders, and subcontractorsCoordinate closely with insurance adjusters, TPAs, and assigned representatives on scope, funding, and timelinesProvide weekly project updates to the Thomasville team and insurance stakeholdersCreate and adjust project schedules as needed to meet deadlines and financial targetsOrder and manage all materials and equipment for large-loss projectsEnsure compliance with safety regulations and applicable building codesCreate, collect, and manage change ordersCode and submit receipts while maintaining accurate job costing in QuickBooks and ConcurMake effective decisions when navigating complex, high-dollar project challengesApply conflict resolution skills to de-escalate issues when neededAssist with collections, including deductibles, milestone payments, check pick-ups, and required signaturesWho You AreExperienced in managing construction or home improvement projects (7+ years required)Demonstrated experience managing large-loss restoration projects (5+ years required)Hybrid construction background required, with hands-on experience across commercial, multi-family, and residential projectsHighly experienced in managing complex, high-value reconstruction workSelf-motivated, self-directed, and fully accountable for outcomesA strong leader who sets and achieves challenging goalsAn excellent communicator across email, phone, and textA decisive problem solver with the ability to act independentlyHighly organized and skilled at multitasking and prioritizationCustomer-focused with the ability to build trust with homeowners, vendors, and business stakeholdersProficient in Microsoft Word and OutlookExperienced with Next Gear's Dash or similar project management software (preferred)Empathetic, compassionate, and emotionally intelligentHigh integrity, honest, courageous, and groundedHumble, hungry, and committed to excellenceThis is a regional role covering the Greater Philadelphia area, including Wilmington, DE and Southern New JerseyYour ImpactAs a Large Loss Project Manager, you serve as a steady, trusted leader for homeowners navigating significant loss. Your expertise, organization, and compassion ensure complex projects move forward with clarity and confidence. By restoring structure, managing risk, and guiding families through uncertainty, you directly advance Thomasville Restoration's mission to rebuild homes—and lives—with care and excellence.