Field Service Technician V

Field Service Technician V

US-MN-Eagan

Job ID: 34201
Type: Full-Time
# of Openings: 1
Category: Field Service
MN - Eagan (Minneapolis)

About the Role

Provides operational, maintenance and networking support for customers through extensive product and customer knowledge. Works closely with Service Managers, Product Support and other Technicians to provide high-level technical support with seamless technical expertise of Canon USA supported products in accordance with the current Service and Parts Standards working in a 24x7 environment. Act as the Manager in their absence and as product expert for the district or region.

Your Impact

- Diagnoses mechanical, software, network, and system failures, using established procedures for products on which certified and acts as a general technical expert in all situations providing a methodical expert level troubleshooting methodology.
- Services and repairs designated equipment to Canon standards and specifications. Inspects the work of other Technicians to ensure compliance with Canon USA standards.
- Reports to managers product failure trends and serviceability issues, with necessary supported documentation, ensuring accurate information and record keeping. Inspects and audits the work of other Technicians to ensure Canon USA standards are met.
- Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
- Properly maintains all technical information, FSRs, Expense Reports and Canon property assigned. Assists manager in auditing the team to ensure team compliance to Canon USA standards.
- Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service-related problem areas. Develops solutions to these problems as required.
- Possesses excellent customer communication and satisfaction skills. Can act in the absence of the manager with full responsibility and accountability.
- Responsible for maintaining the performance of assigned machines within the district to ensure excellent overall performance for the team.
- Assists the manager in maintaining the performance of other Technicians through mentoring, inspection and auditing.
- Responsible for maintaining performance at a level which helps to achieve the districts overall metric targets.
- Assists the manager in monitoring performance related to service KRA's, develops the technical or procedural corrections as required, and drives the implementation to augment the manager's span of control.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. 

 

- Bachelor's Degree in Electronics or equivalent training in Military/Trade School/Industry (CM).
- 6 or more years of related experience.
- Demonstrated technical proficiency within the imaging industry.
- Demonstrated expert in the technical support of Canon products including toner and ink jet based black and white/color products.
- Ability to phone assist less experienced technicians as a point of escalation as required.
- May require some travel (valid driver's license and acceptable driving record necessary).
- Ability to work in a 24x7 environment, perform shift work and do on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Canon Technical Training Course Certifications for products related to the Canon USA product line with expertise across cutsheet, continuous, wide format and display graphics in both color and black only environments.
- Canon ATSP Digital Technician Certification.
- Successful competition of advanced networking certification.
- Successful competition of Troubleshooting Class.
- Expert color certification. - Must be able to lift 50 lbs. and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

 

We are providing the anticipated hourly salary range for this role: $33.59-50.30 hourly.

This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at .

Who We Are

Where Talent Fosters Innovation.


Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else


Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.


Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .


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Posting Tags

#LI-KG1 #PM19

Compensation details: 21.5-30.75 Hourly Wage

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