Help Desk

Job Description Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK Position is for someone with 1-3 years’ experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010 Daily Basis Responsibilities Work within process/structure Work within team to manage 15-20 calls per days along with managing the INBOX with other team members Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox" Dealing with Viruses VPN issues (they use Cisco VPN, but do not need experience with that) May help with creating training manual at some point Creating tickets as issues arise and elevating if necessary Understand and not be afraid to ask for help when necessary Qualifications KnowledgeinWindowsOS,,MSOfficeapplication,andMSOutlook/Exchange,extensivetroubleshootinginInternetExplorer Stronginterpersonalandcommunicationskills Teamplayer Positiveattitude Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Globalxperts Inc.