Police Communications Expediter

Job Title

Police Expediter

Job Description

Under general supervision, is responsible for performing police services to include expediting police offense/incident reports; answering and processing request for service on 911 emergency and non-emergency phone lines, performing dispatch related duties and making court appearances as required. Working conditions are primarily inside an office environment. May exercise functional and technical supervision over assigned staff.

Work Location: Public Safety Headquarters - 315 S. Santa Rosa, San Antonio, TX (78207)

Training location may be different: 1st Reporting Day: 4700 Quarry Run, San Antonio, TX 78249

Work Hours: Classroom hours are 7:45 a.m. - 4:30 p.m., Monday - Friday for the first four weeks. During the On-the-Job Training phase, work hours will mirror trainer's schedule and will include day, evenings, overnight shifts, weekends, and holidays. Once released, shift assigned will be based on business needs. In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. Because of this you may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations.

Essential Job Functions

• Processes and expedites Police Reports.
• Enters Police offense/incident reports of each reported incident into the police computerized reporting system showing the full details of the offense as alleged by the complainant.
• Updates National Criminal Investigation Center and Texas Criminal Investigation Center (NCIC/TCIC) files for recovered or stolen property.
• Performs radio dispatch functions necessary to process information requested from field officers.
• Answers incoming 911 emergency and non-emergency requests for service and processes according to policy.
• Accesses the police computer-aided dispatch systems for information and the State and National computer files to conduct on-line search inquiries of persons, property and vehicles.
• Creates follow up supplemental reports to the original report as required.
• Assists other units, departments, or agencies as required to complete unit's goals and objectives.
• Testifies in court as required by subpoena.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of experience in a law enforcement related field to include computer related experience.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.
• Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
• Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

Knowledge, Skills, and Abilities

• Knowledge of services provided by the Police Department.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to learn the Penal Code, Code of Criminal Procedures, and Uniform Crime Report Guidelines.
• Ability to learn Police Department rules, regulations, policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to learn pertinent Federal, State and local laws and ordinances.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to perform more than one task at a time, good short term memory and ability to absorb and retain numerous formats, rules, regulations and procedures taught during training period.
• Ability to assist irate residents with tactfulness.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

Note: Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.

Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is View phone number on click.appcast.io and our fax number is View phone number on click.appcast.io.