Parts Backorder Expediter 2

Parts Backorder Expediter 2

Department: Machine Division (MAC)

Employment Type: Full Time

Location: San Antonio

Description

The Parts Backorder Expeditor 2 is a fully independent role responsible for managing sourcing, expediting, and communication for backorders focusing on customer need by date and operational efficiency. Parts Backorder Expeditor 2: Owns backlog, prioritization, and proactive expediting. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Manages full backorder lifecycle proactively expediting parts through multiple channels utilizing OEM and dealer systems and monitoring until completion
• Manages and prioritizes daily backorder reports and exception queues
• Tracks shipments and resolves delays, prioritizing based on customer impact
• Evaluates and executes order type conversions such as MEGA, DOWN, and Emergency from 10-day stock conversions considering inventory availability and alternative sourcing strategies
• Supports internal and external customer satisfaction through proactive communication with stakeholders coordinating across departments and vendors as necessary
• Assists with sourcing and tracking parts backorders
• Assists with expediting urgent requests such as DOWN, MEGA, and Emergency orders
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Skills, Knowledge and Expertise

• Knowledge of compact and heavy construction equipment, work tools, and configurations and their applications
• Strong verbal, written, and interpersonal skills for effective customer interaction
• Strong proficiency in MS Office Suite (Excel, PowerPoint, Word) and the ability to quickly learn new software applications
• Demonstrated ability to provide high-quality customer service and manage conflict in a professional manner
• Advanced organizational skills with the ability to manage multiple tasks and meet deadlines efficiently
• Strong ownership mindset of assigned responsibilities
• Ability to analyze complex problems and implement effective solutions

Benefits

Education and Experience:

• High school diploma or equivalent required
• Minimum two years of relevant experience required

Supervisory Responsibilities:

• None

Travel:

• None

Physical Requirements:

• The role involves extended periods of standing, walking, and occasional kneeling, crouching, and stooping
• Ability to occasionally move materials or equipment weighing up to 25 lbs
• Must be able to react to visual, auditory, and other signals and visually inspect work
• Must be able to ascend/descend ladders using both hands and feet

Work Environment:

• Primarily based in an office setting with controlled environmental conditions
• Occasional outdoor work, including exposure to varying weather conditions such as heat, cold, and humidity
• Frequently works in a fast-paced setting with unscheduled interruptions

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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