Guest Service Associate

Job Title We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. Responsibilities The Guest Services Temporary Associate will communicate through phone, email and live chat with our guests, other Guest Services team members, store associates and internal partners. This position is responsible for the answering of calls or written inquiries from customers, vendors or general business communication. Field a variety of incoming and/or outgoing calls on behalf of our guests and stores Respond to customer complaints by the timely coordination of field input where required Conduct research to provide answers for our guests to resolve their issues Respond to written inquiries on both social and live chat platforms Document information in order management systems for accurate record keeping Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Proficient in Microsoft Suite to include Word, Excel, and Outlook Excellent written and verbal communication skills Strong organizational and time management skills The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.