Sacramento: Outreach and Engagement Specialist (ECM)

Outreach And Engagement Specialist

The Outreach and Engagement Specialist (OES) reports to Cal Voices' CalAIM Quality Assurance Manager and works in the Enhanced Care Management (ECM) program operating in Alpine, Amador, Calaveras, El Dorado, Placer, Sacramento, San Joaquin, and Stanislaus Counties. The OES provides administrative and practical support to the Enhanced Care Coordinators (ECCs) on the ECM team; identifies and locates individuals eligible for ECM services; conducts centralized client referral and eligibility verifications; monitors and reviews clients' eligibility, insurance, and authorization for ECM services; communicates with Medi-Cal Managed Care Plans; sends relevant information to clients' care teams; and tracks, documents, and reports ECM referrals. The OES also specializes in field-based, client-facing engagement, assesses and enrolls clients in ECM services directly within community settings, and provides warm hand-offs of clients to their assigned ECCs. Successful OESs are people-oriented and possess knowledge of the local communities within Cal Voices' ECM service areas. This is a fast-paced work environment where new tasks unexpectedly arise and priorities frequently shift, so organization, effective time management, personal flexibility, internal motivation, and a sense of humor are also essential. OESs must possess a Medi-Cal Peer Support Specialist Certification, Community Health Worker Certificate, or other relevant paraprofessional credential.

Cal Voices is a consumer-operated organization that employs peers all of in its client-facing programs. As such, OESs must possess direct (firsthand/personal) lived experience that aligns with one or more of Cal Voices' ECM Populations of Focus (see Minimum Qualifications: Lived Experience). Individuals from traditionally-underserved populations (BIPOC, LGBTQ+, veterans, immigrants, refugees, etc.), or who are fluent in Spanish or another threshold language are strongly desired in this role.

Minimum Qualifications

• Lived Experience: Direct (firsthand/personal) lived experience of any of the following:
• Recovery from a severe mental illness and/or substance use disorder
• Homelessness
• Incarceration in a jail, prison, or other correctional facility
• Managing a chronic, disabling, or life-threatening medical condition
• Involvement in the child welfare system/foster care as a child or youth
• Education: A high school diploma, GED, or equivalent (an associate's degree or some college in a relevant field is preferred)
• Professional Credential: A Medi-Cal Peer Support Specialist Certification, Community Health Worker Certificate, or other relevant paraprofessional credential (within 60 days of hire)
• Work Experience: At least two years of professional experience performing all or most of the Core Functions of this position (see Job Duties: Core Functions)
• Proficient computer skills, including electronic health records systems and documentation
• A current and valid Class "C" California Driver License
• Immediate access to reliable personal transportation throughout the workday
• Auto insurance coverage meeting the minimum legal requirements in California
• Ability to perform all of the Job Duties for this position, with or without a reasonable accommodation
• Possession of the Required Knowledge, Skills, and Abilities for this position
• Ability to meet all of the Physical and Mental Requirements for this position
• Willingness to undergo a criminal history screening, if offered this position

Physical and Mental Requirements

• Regularly perform all of the Job Duties for this position, with or without a reasonable accommodation
• Regularly apply the Required Knowledge, Skills, and Abilities for this position
• Regularly work 7.5 hours per day and 37.5 hours per week, Monday-Friday between 8:00 am-5:00 pm
• Regularly work from their Assigned Worksite at least three days per week
• Occasionally work additional hours, as program needs dictate
• Often drive to/from various locations in Cal Voices' ECM service areas
• Often meet face-to-face with clients in the office, their homes, correctional facilities, and community settings
• Often attend meetings, activities, and events held both virtually and in-person
• Rarely travel overnight to attend conferences, trainings, and events held in distant locations
• Regularly use a computer, the internet, electronic equipment, and digital devices
• Regularly perform substantial typing
• Regularly sit or remain stationary for most of the workday
• Regularly write notes or otherwise document and organize important information
• Regularly communicate clearly and effectively with others, both orally and in writing
• Regularly read, analyze, summarize, and organize information from a variety of sources
• Regularly explain healthcare concepts to individuals with varied levels of education and understanding
• Regularly perform basic math calculations (counting, adding, subtracting, multiplying, dividing, averaging)
• Regularly manage distractions and interruptions; maintain focus and productivity throughout the workday
• Regularly make decisions and engage in ongoing problem-solving
• Regularly maintain resilience and utilize effective coping techniques in response to work-related stressors
• Regularly address issues, problems, and challenges with their Manager/Supervisor, as soon as they arise

Compensation and Benefits

• Starting Compensation: $27.00/hour
• Benefits: This position is eligible for employer-paid medical (up to 95%), dental (100%), vision (100%), and life insurance (100% of $50,000 policy) plans. Eligible employees may purchase family/dependent health benefits and additional life insurance through these plans. Optional benefits include voluntary participation in Cal Voices' 403(b) retirement plan, pre-tax health and dependent care accounts, long term disability plan, and more.
• Paid Time Off: Up to 20 days per year
• Paid Holidays: Up to 13 days per year

Application Instructions (Please Read Carefully)

• You must complete Cal Voices' online application. Submitting your name and contact information in response to this job announcement is not sufficient. We will not consider resumes or other application materials by email, fax, mail, in-person, or any other method outside of our online application. The link to the online application is provided in this job announcement.
• Do your homework. We want to hire the right person, not a warm body. Do not apply if you do not meet all of the Minimum Qualifications for this position. Learn about Cal Voices, who we are, and what we do before you apply. Check out our website ( to read about our programs, values, and governing philosophies. Your application will reveal your level of interest in this position and desire to work at Cal Voices.
• Be prepared. A link to the job description is provided in this job announcement. Download the job description for this position and read it thoroughly to confirm this opportunity is right for you. Keep a copy of it with you when completing the online application, as several questions will ask you to respond to specific information in the job description. You must upload an electronic copy of your resume in the online application. A separate cover letter is not required or desired. The online application asks you to provide the names and contact information for two professional references, so make sure this information is up-to-date and ready to go.
• Take your time. The online application may take up to 30 minutes to complete, as it replaces the need for a cover letter and screening interview. You can save your progress at any time and return later to complete your application before the deadline. When reviewing your application, we will consider how your responses reflect your qualities as a potential employee. Your ability to follow instructions and pay attention to detail, as well as demonstrate your thoughtfulness, thoroughness, accuracy, spelling, and grammar all matter. Slow down and make your responses count.