Vice President of Retail Operations

Vice President of Operations Location: New Orleans, LA (On-site) We are seeking an experienced, strategic, and results-oriented Vice President of Operations to lead the operational strategy for a rapidly growing, omni-channel consumer brand. This executive will be responsible for building a scalable operational infrastructure that supports continued growth while delivering exceptional customer experiences across retail, e-commerce, and wholesale channels. Reporting directly to the executive leadership team, the Vice President of Operations will oversee end-to-end operations including supply chain, inventory management, fulfillment, logistics, customer service, manufacturing, and operational planning. This role requires a hands‑on leader who thrives in a fast‑paced, entrepreneurial environment and has a proven ability to build high‑performing teams, improve operational efficiency, and drive profitable growth. Key Responsibilities Develop and execute the company's long-term operational strategy to support continued growth and scalability. Lead all aspects of supply chain, manufacturing, inventory management, fulfillment, logistics, customer service, and operational planning. Optimize the end-to-end omni-channel order lifecycle across e-commerce, retail, and wholesale channels, including BOPIS, ship-from-store, store-to-home, EDI, and third-party logistics (3PL) partnerships. Build scalable operational processes and governance models that improve accountability, execution, and cross-functional collaboration. Partner closely with Finance and executive leadership to establish operational KPIs, dashboards, reporting, and forecasting tools. Oversee warehouse operations, transportation strategy, inventory accuracy, and distribution performance while identifying opportunities for continuous improvement. Develop and mentor a high-performing operations organization with clear performance expectations, career development, and succession planning. Lead organizational change initiatives by implementing standardized operating procedures, training programs, and effective communication strategies. Create and maintain best-in-class customer service standards with measurable service-level agreements (SLAs) and customer feedback processes. Manage the operations budget while identifying cost‑saving opportunities through process improvements, vendor negotiations, and strategic sourcing. Strengthen operational controls related to inventory, procurement, order management, compliance, and vendor performance. Develop and maintain a 12‑18 month operational roadmap with measurable milestones and regular executive reporting. Monitor and improve key operational metrics including OTIF (On Time In Full), fill rates, inventory accuracy, logistics costs, order lead times, customer satisfaction, and operational quality. Qualifications Bachelor's degree required; MBA or other advanced degree preferred. 10+ years of progressive leadership experience in operations within consumer products, retail, or direct-to-consumer organizations. Proven experience leading operations across omni-channel businesses, including retail, e-commerce, and wholesale. Deep expertise in supply chain management, demand planning, inventory optimization, warehousing, fulfillment, transportation, and third-party logistics. Strong financial acumen with experience managing operational budgets, margin optimization, forecasting, and unit economics. Demonstrated success building scalable operational systems and leading organizations through periods of rapid growth. Experience implementing performance metrics, dashboards, and operational reporting tools. Strong leadership, coaching, and talent development skills with the ability to influence cross‑functional teams. Experience working with premium, lifestyle, fashion, or consumer brands is strongly preferred. Familiarity with business intelligence tools such as Tableau or Power BI is a plus. What We're Looking For The ideal candidate is a strategic operator who combines executive-level leadership with a hands‑on approach to solving complex business challenges. You are passionate about building efficient, scalable organizations, developing exceptional teams, and driving operational excellence that supports long-term business growth. If you enjoy creating structure in high-growth environments, improving processes, and leading organizations through transformational growth, we'd love to hear from you. #J-18808-Ljbffr