Product Manager, Client Portal

Product Manager, Client Portal

New York, NY or Remote

Location: Remote (EST/CST preferred), NYC area encouraged

About the Role

We're seeking a driven, analytically strong Product Manager to lead the continued evolution of Rightway's Client Portal — the customer-facing application that enables employers to access performance data, track implementation progress, collaborate with Rightway, and understand the impact of their pharmacy benefit.

The Client Portal is an established product used regularly by our customers. Clients value the experience today and are eager for deeper analytics, more self-service insight, and greater transparency into implementation and renewal workflows. At the same time, our internal teams need more structured tooling to reduce manual processes and custom reporting.

This role will take ownership of the Client Portal and help transform it into:

• A scalable self-serve analytics product that reduces reliance on custom reporting
• A structured implementation platform that improves launch transparency and efficiency
• A differentiated surface that strengthens client retention and supports sales conversations

You will lead a dedicated squad of 3–4 U.S.-based engineers and a designer, working closely with Client Success, Implementation, Analytics, Sales, and Operations teams.

This role is well-suited to an early-career PM (2–4 years of experience) who is excited to own a high-impact product, work deeply with data, and operate at the intersection of customer experience and operational efficiency.

What You'll Do

Own the Client Portal Roadmap

• Define and execute the roadmap for the Client Portal, balancing customer insight, implementation efficiency, and internal operational scale.
• Prioritize initiatives that increase portal adoption and engagement across our employer base.
• Partner with leadership to evolve the portal into both a core customer experience surface and a strategic sales asset.

Build Scalable, Self-Serve Analytics

• Design and ship intuitive dashboards that allow clients to explore pharmacy performance cost drivers, utilization trends and population health insights, Prior authorization and eligibility escalations, and program impact/ROI
• Translate complex healthcare and pharmacy data into clear, usable product experiences.
• Reduce reliance on custom analytics requests by building flexible, scalable reporting capabilities.
• Partner closely with data and engineering to ensure reporting accuracy, proper instrumentation, and long-term scalability.

Create Actionable Clinical Insights ("Chase Lists")

• Partner with clinical teams to develop a high-signal workflow that supports outreach and behavior change, including:
• a prioritized, ranked "chase list" of members based on estimated intervention value
• member context (condition, medication usage) and clinically appropriate alternatives
• clear explanations that help clinical teams act confidently and consistently
• Ensure outputs are practical for real outreach operations (not just analytics), and iterate with fast feedback loops.

Improve Implementation & Workflow Efficiency

• Create structured implementation tracking experiences that clearly outline required inputs and documentation, provide milestone visibility and launch readiness tracking, Improve transparency for clients and internal teams
• Streamline document sharing, renewal workflows, and ongoing client collaboration.
• Identify operational bottlenecks and convert them into durable product solutions.
• Improve implementation efficiency, measured by increased implementations per specialist.

Drive Cross-Functional Execution

• Translate stakeholder needs into clear requirements, user stories, and measurable success metrics.
• Lead backlog prioritization and agile ceremonies for a remote squad of engineers and a designer.
• Partner closely with Client Success, Implementation, Analytics, Sales, Operations, and Legal teams.
• Use product analytics and customer feedback to continuously iterate and improve.

Who You Are

Required Experience

• 2–4 years of product management experience delivering digital products.
• Experience building or enhancing B2B SaaS products, dashboards, or workflow tools.
• Strong analytical foundation and comfort working with data to define metrics and evaluate impact.
• Demonstrated ability to ship iteratively in partnership with engineering and design.

Preferred Experience

• Experience in healthcare benefits, PBM, pharmacy, or employer-sponsored health plans.
• Experience building analytics or reporting products.
• Familiarity with healthcare performance metrics, cost drivers, or outcomes measurement.
• Experience working closely with client-facing or operational teams.

Traits That Set You Apart

• You are comfortable using data as a storytelling device — both internally and in customer-facing products.
• You bring structure and clarity to complex workflows.
• You have strong ownership instincts and follow-through.
• You are collaborative and build trust across commercial, operational, and technical teams.
• You are excited to grow quickly and take on increasing responsibility.

SALARY (BEFORE BONUS POTENTIAL): $140,000 - $160,000

Offer amounts for both remote and in office roles are influenced by geographic location.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @ rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously