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Front Desk Supervisor

Courtyard Boston

Norwood, MA

Job Description

Job Description

Description:

POSITION SUMMARY

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. 
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. 
  • Secure payment prior to issuing room key, verify/adjust billing. 
  • Compile and review daily reports/logs/contingency lists. 
  • Complete cashier and closing reports. 
  • Supply guests with directions and property information. 
  • Accommodate guest requests, contacting appropriate staff if necessary. 
  • Follow up to ensure requests have been met. 
  • Process all payment types, vouchers, paid-outs, and charges. 
  • Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. 
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. 
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. 
  • Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
  • Ensure adherence to quality standards. 
  • Enter and locate information using computers/POS systems. 
  • Stand, sit, or walk for an extended period of time. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
  • Perform other reasonable job duties as requested by Supervisors.

Requirements:

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification:  TIPS Certification 

Experience with FOSSE Property Management System is preferred

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Vacancy posted 7 days ago
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