Business Process Analyst, Business Insurance

Business Process Analyst, Business Insurance (BI) at MMA

Our not-so-secret sauce.

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Business Process Analyst, BI at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Business Process Analyst, BI you will be an expert in client service processes. You will work with various applications, including our agency management system and related platforms. You will work closely with the Business Process team and will lead specific projects related to the development and implementation of new processes and systems. As the Business Process Analyst, BI you will design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.

Additional responsibilities include:

• Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
• Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
• Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges. The Business Process Analyst will report to the Business Process Leader, BI. You will consistently demonstrate MMA core values of integrity, collaboration, passion, innovation, and accountability.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Understanding of the insurance brokerage business with 3+ years of experience in business insurance
• Proven critical thinking, analytical, and problem-solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
• 3+ years of experience in a business process or similar role
• Experience working with agency management and related systems such as Applied Epic, CSR24 and Indio

These additional qualifications are a plus, but not required to apply:

• Experience with reporting, custom or third-party solutions that interact with an agency management system
• Experience building and/or delivering training programs
• Experience creating and maintaining procedure documentation

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote work, but some travel will be required
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $74,600 to $139,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: June 5, 2026