Commercial Operations Analyst

Commercial Operations Analyst

Critical Needs. Immediate Action. SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure. We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed. Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention. Our 600+ employees are driven by three core values: Patients first, always Patients are not a concept — they are why we act, especially when time matters most. Impact focused We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands. Team powered We go the extra mile - together - because our shared commitment drives extraordinary outcomes. Guided by a clear ambition and a relentless focus on patients, SERB continues to expand through selective, innovative acquisitions, launching new treatments and entering new geographies. Across every step — from integration to delivery — our people act with passion, ownership, and determination to ensure life-saving medicines become available to patients who need them, worldwide.

Broad Overview

This individual will focus on data and analytics for SERB’s commercial teams. This position is critical for the day to day operations and strategy in Commercial. Responsible for data quality, identifying trends, making recommendations for more effective processes, and implementing any necessary action items on an on going call. This individual will report into SERB’s Executive Director of Commercial Operations, and is expected to work out of our West Conshohocken, PA HQ office on a hybrid schedule.

As a Commercial Operations Analyst your responsibilities will include:

• Data Management and Reporting
• Ensure data quality and integrity from various vendors/sources.
• Build and process monthly, weekly, and annual reports for field teams, management, Executive Leadership, and the Board of Directors.
• Conduct quarterly sales reviews for Sales Leadership Teams.
• Provide ad hoc reporting for sales data and critical data sets using Advanced excel and Power BI.
• Ability to create reports and dashboards in Power BI
• Sales Effectiveness Analysis
• Implement and manage sales planning strategies to measure sales force effectiveness.
• Independently lead presentations to provide insights and analytics that drive continuous improvement in selling strategies and tactics.
• Translate data analysis into actionable insights and recommendations.
• Identify trends and opportunities across current and future products.
• Incentive Compensation Management
• Act as the primary point of contact for Sales Teams regarding ICP bonus payouts and commission inquiries.
• Collaborate with Sales and Marketing stakeholders to develop and design compensation strategies and plans, including: Target setting and achievement calculation. Tracking MBO and contest results. Analyzing quarterly payouts.
• Deliver ICP dashboards and reports and analyze the ICP process, providing future recommendations as needed.
• Stakeholder Collaboration
• Work closely with SERB Leadership, the Analytics team, and external vendors to ensure alignment and effective communication.
• Manage relationships with stakeholders, including sales and marketing heads, by creating presentations and facilitating meetings.
• Create and manage quarterly alignment, call plans, sales goals, and payouts.

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

To be successful in this role, you should demonstrate:

• Bachelor's Degree in analytics or related field required
• 3+ years of pharmaceutical or healthcare industry experience is preferred
• Proficiency in data visualization tools, specifically Power BI is preferred
• Ability to present analytical data to groups of Leadership and employees as needed
• Strong analytical skills
• Strategic thinking and detail orientated
• Project management skills and ability to work collaboratively
• Flexibility to perform under deadlines
• Ensure that all interactions and engagements uphold the highest ethical and professional standards
• Complete all work with quality and in accordance with Company values
• Carry out other reasonable tasks as required by the Line Manager

Company Benefits

• Hybrid Working (3 days on-site in office per week)
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

S erb Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.