Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2023 after a career that spans law enforcement, automotive leadership, and ultimately State Farm. I spent 13 years as a police officer before transitioning into the auto industry, where I finished as a general manager for Hyundai. While working as a used car manager, State Farm initially recruited me, and five years later I reached back out, ready to make the shift into agency ownership. I wanted the opportunity to build my own business, create my own culture, and invest in people the same way I always had as a leader. Our team currently includes two members, and we’re focused on growing the right way.

I attended the University of Cincinnati for criminal justice before entering the police academy, and I’m married with three daughters who keep life busy and full. I’m a huge sports fan — especially when it comes to the Bengals — and I stay involved locally as a member of the chamber of commerce. We offer disability and life insurance benefits, licensing reimbursement, and a strong emphasis on work–life balance.
Our office culture centers around coaching, training, and mentorship. I’m looking for someone who is coachable, reliable, and all-in — someone with a strong hustle mentality who communicates well and wants to grow alongside a supportive, hands-on leader.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Robert Dean - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.