Inside Sales Representative - Building Mesh

Job Description

Job Description

Inside Sales Representative – Building Mesh

Position Snapshot

Develops and maintains customer relationships by becoming knowledgeable of each customer's needs and executes steps to ensure these needs are met.  Secures market information necessary to assist Sales Manager in setting price parameters; quotes and sells within said parameters.  Monitors sales by customer and takes direct action to ensure sales objectives are met.

Essential Duties and Responsibilities
An individual must be able to perform each duty satisfactorily.

• Solicits, configures quotes and sells to meet/exceed sales objectives. 
• Creates orders after sales are made and monitors through the credit, production, shipment and delivery processes. Updates customers as needed. 
• Updates and maintains individual customer profiles for each account with accurate contact/mailing information, price lists, credit lines, specific customer requirements, competitors and tonnage sold. 
• Creates and maintains  a call report for each customer.  Logs all pertinent written and verbal correspondence between the customer, ISR, NSM and ISS in the call report.
• Assists ISS with handling outside processing, ICTs and Discreet Job entry as directed.  Assists co-worker’s customers as directed by ISS. 
• Communicates with customers to follow up on inquiries, pending orders, inventory needs and market trends. 
• Prepares, prints and sends documentation requested by the customer such as ASTM letters, Mill Certifications, MSDS reports, Leeds documents, Proof of Deliveries and other various forms.
• Secures and report market data verbally and via call reports.  Collaborates with Sales Manager and Inside Sales Supervisor regarding sales strategies for specific accounts as well as for specific geographical regions. 
• Keeps current on inventories, lead times, and machine capabilities.  
• Travels as required by Sales Manager to customers, IWP manufacturing plants and industry-related conventions and shows. 
• Provides information for customer claims and complaints to be processed accurately and in a timely manner.  Works directly with departments involved (such as Production, Traffic and Shipping) and monitors progress to assure resolutions satisfactory to Insteel and customers. 
• Determines eligibility of callers to become customers.  If eligible, secures information needed for the processing of new account credit information.  
• Prepares reports as directed by Sales Manager and Inside Sales Supervisor. 
• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Other duties may be assigned.

Supervisory Responsibilities
List any positions that may be supervised by this role.  If not applicable, use “None.”

Professional Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels.
• Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
• Strong problem-solving and critical thinking skills.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Comfortable working both independently and collaboratively within a team.

Education and Experience

• Professional, technical or administrative training (2-year Associate Degree);
• Knowledge of sales/marketing or knowledge of manufacturing methods and techniques.
• A minimum of 6 months’ work-related is required.
• An equivalent combination of education and work-related experience may be acceptable.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment.

Work Environment
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration.

Equipment Used

• Computer
• Routine office equipment such as telephone, copier, fax, printer, etc.

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

For your hard work, you receive:

• Competitive base pay
• Bonus eligibility based on organizational performance 
• Paid time off including holidays and vacation
• Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time.

About the Company:

Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers.

Fraud Prevention Notice:

Please note that Insteel Industries will never ask applicants to purchase equipment, send money, or provide payment information at any point in the hiring process. We may request certain personal information only after an official offer has been extended and the background check and drug screen have been successfully completed. If you receive a request for sensitive information or payment before these steps, it is not from our company. To protect yourself, please report any suspicious activity to our HR team by calling us at View phone number on ziprecruiter.com.

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