Customer Service Representative

Job Summary We are seeking a customer-focused Customer Service Representative to provide professional assistance while supporting customer retention and sales opportunities. This role is ideal for individuals who enjoy solving problems, understanding customer needs, presenting solutions, and building lasting relationships. Responsibilities * Welcome and assist customers in a friendly and professional manner. * Answer customer questions and provide accurate product and service information. * Identify customer needs and recommend appropriate solutions. * Support sales opportunities through customer interactions and follow-ups. * Follow up with prospective and existing customers to support retention. * Resolve routine customer concerns and provide timely solutions. * Maintain accurate customer records and interaction information. * Collaborate with team members to achieve customer service and sales objectives. * Participate in ongoing training and professional development. Minimum requirements: * High school diploma or equivalent required. * Strong communication and interpersonal skills. * Friendly, confident, and customer-focused personality. * Strong problem-solving and relationship-building abilities. * Goal-oriented and motivated to achieve results. * Excellent organizational and multitasking skills. * Reliable, adaptable, and self-motivated. * Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

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