Senior Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

Opensity Solutions is seeking a customer-focused and detail-oriented Senior Service Specialist to support the daily operations of a law firm. This position plays a key role in delivering exceptional front desk, office services, hospitality, and administrative support while ensuring a professional and welcoming experience for attorneys, staff, clients, and visitors.

Responsibilities include reception coverage, mail and package processing, copy/print/scan production, conference room, guest office (hoteling), hospitality support, administrative tasks, and other services outlined in Opensity Solutions' service agreement with the client. For this position, the candidate must be willing and able to obtain and maintain a California Notary Public commission and perform notarial services as part of the position.

Shift : 8:30a.m to 5:00p.m - Monday to Friday - 37.5 hours per week. Flexibility to start early or come in late for operational needs is required.
Location: Los Angeles, CA (Century City)
Pay: 25-28hr

Essential Responsibilities

• Serve as the primary point of contact at the front desk, providing exceptional customer service to attorneys, staff, clients, and visitors.
• Work closely with the client's staff to support reception, office services, hospitality, conference room operations, and hoteling.
• Answer and direct incoming telephone calls in a professional manner.
• Take accurate and complete messages for unavailable staff.
• Greet, announce, and assist visitors promptly and professionally.
• Maintain a clean, organized, and professional reception area and lobby.
• Coordinate the ordering, stocking, and organization of office and hospitality supplies.
• Receive, sort, scan, meter, and distribute incoming and outgoing U.S. mail and courier packages while maintaining knowledge of current postal regulations and rates.
• Follow established procedures for processing and tracking courier, messenger, FedEx, UPS, USPS, and other package deliveries.
• Accurately complete copy, print, scan, binding, and other document production requests according to written and verbal instructions.
• Perform basic mathematical calculations to accurately determine production volumes, labor time, and related tracking information.
• Maintain accurate records of production requests, chargebacks, overtime, logs, and other operational reporting.
• Perform general administrative duties, including submitting invoices, expense reports, purchase requests, and other administrative documentation as assigned.
• Assist with additional office operations and special projects as needed.

Qualifications

• High school diploma or GED required.
• Minimum of one (1) year of experience as a receptionist, office services, administrative support, or customer service role preferred.
• Experience working in a professional services or law firm environment is preferred.
• Strong customer service, communication, and interpersonal skills.
• Professional appearance and demeanor with the ability to interact effectively with attorneys, clients, vendors, and employees.
• Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to handle confidential information with discretion.
• Ability to resolve issues with professionalism, patience, and diplomacy.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Must be willing and able to obtain and maintain a California Notary Public commission and perform notarial services as part of the position.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Preferred Skills

• Experience operating office production equipment, including copiers, scanners, and postage systems.
• Experience supporting conference rooms, meetings, guest offices, and hospitality services.
• Ability to work independently while also collaborating effectively as part of a team.

The Compensation range for this role is 25.00 to 28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.