HVAC Service & Operations Manager

Job Description

Job Description

Style Crest is seeking a regional HVAC Service & Operations Manager to support and strengthen our service and installation operations across the Royal Durham Business Unit.

This role is ideal for a leader who enjoys improving how things run, supporting field teams, and delivering a strong customer experience. You’ll work across multiple locations, partnering with local teams and leadership to ensure our HVAC service business operates efficiently, safely, and consistently, while continuing to grow.

If you have a background in HVAC service and enjoy a mix of team leadership, operations, and problem-solving, this is a great opportunity to make a meaningful impact.

Y our Focus

• Full leadership of HVAC service and installation operations across Missouri, Oklahoma, and Kansas
• Performance, productivity, and development of technicians, installers, and service coordinators
• The customer experience end-to-end , from scheduling to installation to billing
• Service department P&L, budgeting, and operational performance
• Continuous improvement of processes, systems, and field execution

What You’ll Do

Drive Growth & Performance

• Expand and strengthen the HVAC service business across the region
• Partner with sales and leadership to increase revenue and customer retention
• Identify opportunities to improve efficiency, scalability, and profitability

Lead a High-Performing Team

• Build, coach, and develop a multi-location team of technicians and support staff
• Set clear expectations and create accountability around performance and service quality
• Foster a culture of safety, ownership, and continuous improvement

Own Operations End-to-End

• Oversee scheduling, dispatch, workflow, and billing to ensure accuracy and responsiveness
• Monitor service performance and proactively solve issues before they impact customers
• Step in when needed. This is a leadership role that stays close to the business

Ensure Quality & Field Execution

• Maintain high standards for HVAC installation and service work
• Audit field work and subcontractor performance
• Ensure compliance with company standards, safety policies, and regulatory requirements

Run the Business

• Manage service department financials, including budgeting and performance tracking
• Analyze operational data to drive better decisions and outcomes
• Optimize inventory, equipment, and resource allocation across locations

What Makes This Role Different

• True ownership of a regional HVAC service business, not just oversight
• Ability to build and shape operations across multiple markets
• High visibility with senior leadership and direct impact on growth
• A role that blends strategy and hands-on leadership

Requirements

• 5 to7+ years of HVAC service and/or installation experience
• Proven success leading teams in a field-based or service environment
• Prior supervisory or team lead experience required; strong leadership presence and ability to develop others
• Ability to improve processes, drive performance, and lead through change
• Strong operational and financial acumen (P&L experience preferred)
• Strong understanding of HVAC systems, diagnostics, and installation practices
• Excellent communication skills, customer service focus, and ability to resolve issues quickly and professionally.
• Ability to operate with urgency, take ownership, and make decisions that support both quality and customer satisfaction
• EPA certification required. Master Mechanical license preferred
• Willingness to obtain or maintain state HVAC/Electrical licenses (if applicable)
• Valid driver’s license and satisfactory MVR
• Ability to travel regionally, at least one week of travel per month
• Proficiency with basic computer tools (Excel, Word, Outlook)
• Willingness to work flexible hours as needed to meet customer demands

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Royal Durham Supply, a Style Crest company, is committed to providing equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

Based in Lenexa, Kansas
Supports multiple locations across MO, OK, and KS
Travel up to approximately one week per month