Tier I Technical Support Specialist
VivaQuant, Inc.
Job Description
Job Description
Turn your troubleshooting skills and interest in cardiac monitoring technology into better outcomes for clinics and patients. As a Tier I Technical Support Specialist , you’ll be the front‑line partner helping healthcare teams resolve device and portal issues quickly and confidently.
About the role
You’ll join our Customer Service team as the first technical point of contact for clinics and patients using our remote cardiac monitoring devices and web portals, working evenings and weekends to support real‑world care. In this role, you’ll:
- Answer inbound calls and emails about device use, portal workflows, and monitoring processes.
- Troubleshoot cardiac device, workflow, and portal issues using structured steps and approved tools, then resolve or escalate with sound judgment.
- Partner with field teams and Tier II specialists to keep clinics running smoothly and patients supported throughout their monitoring sessions.
You’ll help shape how customers experience our technology and play an important indirect role in revenue growth by strengthening relationships and supporting device utilization.
About you
You might be a fit if you:
- Enjoy solving problems and explaining technical and medical concepts in plain language.
- Are comfortable managing a mix of phone, email, and case work with clear documentation.
- Can balance empathy with action - listening carefully while moving issues toward resolution in a time‑sensitive healthcare environment.
Experience in healthcare customer service, medical device or portal support, or a similar setting is a plus. Traditional desktop/help‑desk IT support alone is not the focus of this role.
Why join us:
- Impact: you’ll be the voice that turns complex device and portal issues into clear solutions for clinics and patients.
- Growth: Tier I is a front‑line role with clear paths into advanced technical support (Tier II) and other areas.
- Collaboration: you’ll work closely with Sales, Clinical Specialists, and Tier II to support real world cardiac care.
Vacancy posted 21 days ago
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