Assistant Community Manager

Job Description

Job Description

Afton Properties, Inc. is a full-service Real Estate Management Company. Our hands-on ownership and management style paired with our knowledge of industry standards and operations standards has allowed us to grow significantly since the birth of the corporation. One of our highest priorities is for our tenants to live in healthy and safe environments and receive the individual attention and focus they deserve. Our long-term vision leads us to prioritize the upkeep and maintenance of our properties to ensure our residents feel pride in residency. To attain these standards for the tenants and owners we service, we require employees committed to working with the highest standards in their work ethic.

We are seeking a full-time Assistant Manager to work at a Garden Style property with # units. The Assistant Manager will be responsible for a variety of duties to ascertain we are meeting our company goals.

Compensation:

• $24.00 - $28.00 an hour based on experience
• Monthly Bonuses: Our competitive bonus structure is designed to reward outstanding performance in collections, accounting, and overall support to the community. As an Assistant Manager, you play a crucial role in maintaining the financial health of the property while also supporting leasing and management efforts. Eligible team members can earn between $4,000 and $8,000 in annual bonuses, reflecting their valuable contributions. While bonuses are based on performance and not guaranteed, we aim to celebrate your achievements and provide opportunities for growth and success in your role

JOB SUMMARY : Assist the Community Manager with administrative tasks such as preparing the budget, collecting rent, and sending tenant notices. Oversee facility upkeep, inspecting and maintaining units, public areas, and grounds. The employee must demonstrate initiative, personal awareness, professionalism, integrity, and independent judgment and exercise confidence and confidentiality in all areas of performance.

Assistant Community Manager

• Assist with the day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services.
• Answer and route phone calls from tenants and vendors to the appropriate contact within property management and/or dispatch personnel based on immediate needs. Assist with the scheduling of contractor work and coordinate with tenants.
• Provide tenants and vendors with assistance in scheduling building maintenance, communicating building procedures, and supplying general building information. Assist with dispatching tenant work orders; maintain tenant work order e-mail.
• Provide support by producing, modifying, and /or distributing various forms, spreadsheets, manuals, information packages, and miscellaneous type-written information.
• Provide tenants assistance in processing only payments, accessing payment platforms, enrolling in services, and advising them of all payment options. Use Rent Cafe and Yardi to distribute and communicate with tenants, vendors, and others as needed. Record interactions with tenants in Yardi notes.
• Assist in the maintenance of a filing system for leases, tenants, insurance certificates, vendors, buildings, drawings, contracts, and postings. Upload to Yardi and file-sharing systems. Ensure all pets and service animals are accounted for.
• Assist with the coordination of rent/lease, transfers, change of roommates, debt collections, renewals, and payment plans.
• Handle tenant, vendor, and prospective tenant walk-ins or assign as needed and guide them to find necessary information.
• Present property and provide amenities in a positive light to prospective tenants. Tour and show available units upon request. Advertise available units using a variety of media and promotional materials.
• Negotiate leasing terms and conditions and close prospects. Confirm rental application data and personal references. Determine the needs, living standards, and economic viability of prospective tenants.
• Manage delinquencies/Pay or Quit, etc. Manage Ledger Adjustment Requests through Terra and process resident referral program credits through Terra.
• Process Move-Ins/Move-outs in a timely manner. Pre-lease and post-lease walkthroughs and periodic inspection of vacant units and annual property rented units.
• Ensure proper maintenance of property by inspecting periodically.
• Maintain learning compliance as required by the company by completing learning courses on a timely basis, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, Equal Opportunity Laws, and ADA Laws.
• Complete an incident report for any major or noteworthy occurrence at the property, and submit a report to VP, Regional, Manager, and HR.
• Handle miscellaneous assignments or special projects as requested by management.

Requirements:

• A high school diploma or equivalent is typically required, but a college degree may be preferred or required.
• Previous experience in leasing, sales, or marketing is preferred.
• Strong communication and customer service skills are essential, as the Assistant Manager will need to interact with residents, potential residents, and other staff members.
• The Assistant Manager should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations.
• The Assistant Manager should be proficient in Microsoft Office and other software programs used for managing leasing and marketing activities.
• The Assistant Manager should have a valid driver's license and reliable transportation.
• The Assistant Manager should be able to lift and move objects up to 25 pounds.

Typical Work:

Environment/Conditions:

• The Assistant Manager will be moving around the property, visiting different locations, and in a sedentary position while working on applications and files.
• The Assistant Manager will primarily work in an office environment but will also need to tour the property and show apartments to potential residents.
• The Assistant Manager will typically work full-time, which may include evenings and weekends, especially on Fridays, Saturdays, and Sundays.
• The Assistant Manager may need to attend events or meetings outside of normal business hours.

Essential Functions/Physical Requirements:

• The Assistant Manager may need to walk and stand for extended periods of time while inspecting or touring the property.
• The Assistant Manager may need to lift and move boxes or other items weighing up to 25 pounds, such as promotional materials or office supplies.
• The Assistant Manager may need to climb stairs or walk on uneven surfaces while touring the property with potential residents.
• The Assistant Manager may need to perform light cleaning duties, such as wiping down surfaces or vacuuming, to ensure that the leasing office and model apartments are clean and presentable.
• The Assistant Manager may need to sit at a desk, walking around the property, stand while attending to guests and tenants, lift lite object such as small boxes, files, and other office function supplies.

Equipment Used: Computers, copiers, fax machines, phones, keyboards, mouse, lockbox, cleaning supplies, cameras, golf cart. Other equipment as needed.

Scheduling:

• Employees will be working 5 days a week: Monday - Friday 9:00 am - 6:00 pm.
• Employees may be scheduled to work on weekends.

Benefits: 

• Medical, Dental, and Vision options with Employer Contribution.
• 401K + Matching: Eligible after 30 days of employment.
• 20% Rental Discount: Eligible to qualified full-time employees after 6 months of employment.
• Paid Vacation.
• Paid Sick Leave: 56 hours of sick leave.
• Paid Holidays: New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day and flexible Birthday Holiday.

Afton Properties is an equal opportunity employer. All employment is decided based on qualifications, merit, and business need. We are committed to providing an environment of safety and mutual respect for all staff members. Afton Properties does not discriminate based on race, religion, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.