Systems Support Analyst

Systems Support AnalystThe Systems Support Analyst performs specialized and responsible work in conducting surveys of departmental operations for the purpose of converting them to an electronic data processing system. Incumbents initiate plans and supervises detailed surveys of methods and systems applied toward the electronic data processing methods. They provide technical support to Data Base and Communication Management staff. Work is performed under the direct supervision of a higher level technical or administrative employee.Typical work activities include performing feasibility studies, documentation and detailed programming; defining requirements for improving or replacing data processing systems; analyzing existing systems and procedures and developing and implementing modifications and improvements; training employees in software products; studying and verifying new products; developing accurate and effective computer programs; documenting current systems operations; studying and making recommendations for the solution of systems and operation problems through the application of current electronic data processing technology; preparing project schedules and monitoring progress; preparing workload and progress reports related to assigned projects; maintaining database file usage and disk media space requirements; and performing related work as required.Minimum qualifications include promotional continuous and permanent status in any city department as a Computer Programmer for two years. Open competitive options include a Masters Degree from an accredited college or university in Computer Science, Computer Systems Management, Information Systems Management or a closely related computer field; or a Bachelors Degree from an accredited college or university in Computer Science, Computer Systems Management, Information Systems Management or a closely related computer field and two years of full time experience in programming and systems development; or a Bachelors Degree from an accredited college or university (any major) including or supplemented by 12 credit hours in Computer Science, 6 hours of which must have been in programming and four years of full time experience in programming and systems development; or an Associates Degree from an accredited college or university in Data Processing, Computer Science or a closely related computer field and five years of full time experience in programming or systems development; or satisfactory completion of a certified course in Computer Programming as offered by a New York State approved technical training institute and five years of full time experience in programming or systems development; or an equivalent combination as defined within the limits of the above options.The City of Buffalo's benefit package is designed to give our employees and their loved ones comfort, safety, and stability they need in serving our community each and every day. Our offerings include medical and vision, dental, life insurance (basic) and (supplemental).