Outbound Activator

Job Description

Job Description

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

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Spinnaker Resorts is a family-owned business with a rich 40-year history in creating memorable vacation experiences. We are committed to a supportive, motivating work environment where our team feels valued and empowered.

Role Overview: We are looking for enthusiastic Call Center Activations Representatives to join our team. In this role, you will engage with customers through outbound calls to book their travel dates for our exciting getaway packages. Your primary goal is to achieve booking targets while maintaining a high standard of professionalism.

JOB DESCRIPTION SUMMARY

The Activator is responsible for making and receiving customer calls who have purchased a package with Spinnaker. The Activator is tasked with influencing the customer’s travel dates to align with the needs and availability of the resorts.

What We Offer:

● No Cold Calls: All calls are made to customers who have expressed interest.

● Supportive Environment: Work in a motivating and encouraging atmosphere.

● Complimentary Drinks: Enjoy free beverages while you work.

● Bonuses: $600 sign-on bonus and $200 after one month on the phone.

DUTIES AND RESPONSIBILITIES

● Make outbound calls to customers to schedule their travel dates for our getaway packages.

● Achieve and maintain the minimum booking targets set by management.

● Participate in training sessions to enhance your skills and knowledge.

● Represent Spinnaker Resorts with a positive and professional attitude.

● Perform additional duties and special projects as assigned.

Requirements:

● Excellent communication skills and professional phone manners.

● Ability to meet and exceed booking goals.

● Positive attitude and willingness to learn.

● Previous call center experience is beneficial but not necessary.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Ability to speak clearly and effectively
• Positive and friendly attitude
• Ability to maintain composure during stressful situations
• Good customer service skills
• Must be computer literate

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts and or the timeshare industry
• Prior experience in Customer Service, Sales or Telemarketing

Schedule: 6-8 hour shifts: 9am-3pm or 1pm-7pm

● Choose from flexible shift options: 9 AM - 5 PM or 11 PM - 7 PM.

● 6 to 8-hour shifts available.

BENEFITS (If Eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules