IT support manager

IT Support Manager

Milan (Italy), Warsaw (Poland), Madrid (Spain), or London (UK)

Permanent or fixed-term

At Bending Spoons, we're striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards. In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other. For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That's our promise to such a candidate.

A Few Examples Of Your Responsibilities

• Support Spooners with day-to-day IT needs, triaging and resolving escalated helpdesk requests—while designing automated first-response systems and continuously improving support workflows through better tooling.
• Lead the integration of IT stacks from newly acquired companies into a unified ecosystem, ensuring compatibility, continuity, and strong operational standards.
• Keep the office IT infrastructure—including networking, conferencing, and access control systems—running securely and reliably.
• Manage hardware and software onboarding and offboarding ensuring devices, accounts, and access are correctly provisioned and documented.
• Provide technical support for live events, handling setup, testing, and real-time troubleshooting to ensure everything runs flawlessly.

What We Look For

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You're extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You're reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.
• Proficiency in the local office language. You read, write, and speak proficiently in the language of the office where you are applying to work—Italian, Polish, or Spanish.

What We Offer

• Incredibly talented, entrepreneurial teams. You'll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you've got what it takes, you'll soon be playing an essential role in major projects, too.
• Competitive pay and access to equity in the company. Typically, we offer individuals with limited experience an annual salary of £56,345 in London and €54,346 elsewhere in Europe. For candidates with highly relevant experience, compensation can reach up to £151,436 in London and €145,430 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able to receive some of your pay in company equity at a discounted price, allowing you to participate in the value we create together. If relocating to Italy, you may be eligible for a 50% tax reduction.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.

The Selection Process

In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process. Some people hold back because they feel they lack experience or have an "imperfect" CV. If you like the role and believe you could excel over time, don't self-reject. All applications go through our careers page, which is the only way to be considered. If you pass our screening, you'll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here. We set the bar high and won't extend an offer until we're confident we've found the right candidate. This is why a job may remain open for months or be reposted several times. We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form .

Before You Apply

If you've applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We're extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long-term work location. It's the best way to rapidly absorb our company culture and build trust with your new teammates. We'll support you with generous travel and accommodation assistance. After that, you're welcome to work from one of our offices, or remotely from approved countries —depending on what we agree at the offer stage.

If the role speaks to you and you're excited to give your best, we'd love to hear from you. Apply now—we can't wait to meet you.