Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Tempe, AZ vacancy

Tier 1 Support Engineer- Mac
...Level 1 About the team: We're looking for a Support Engineer to join our Corporate Engineering team who will support the... ...authentication, single sign-on and security protocols Excellent customer service and troubleshooting abilities in a remote-working environment...
Suggested
Work at office
Remote work
Match Point Solutions
Tempe, AZ
1 day ago
IT Help Desk Technician
$40k - $55k
...applications for an IT helpdesk technician at our headquarters in Tempe. This role is a "tier one" level role, focusing on: assisting... ...skills, excellent customer service, and must be comfortable organizing... ...and Education Requirements: ~1-3 years of recent, similar experience...
Suggested
Temporary work
Work at office
Remote work
Work visa
Day shift
Early shift
Cranial Technologies
Tempe, AZ
3 days ago
IT Support Specialist II
...privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe... ...to ensure our employees receive top‑tier healthcare coverage. But Wait, There’s More... ...to grow professionally with roughly over 1,000 employees promoted year over year. Tuition...
Suggested
Full time
Temporary work
Casual work
Work at office
Remote work
Weekend work
DriveTime
Tempe, AZ
4 days ago
Hybrid Desktop Support Technician (Tier 2)
Solü Technology Partners seeks a Tier 2 End User Support specialist to enable the client workforce in a hybrid environment. You will provide on-site and walk-up support, handling devices and software across multiple Phoenix facilities. Strong focus on customer experience...
Suggested
Solü Technology Partners
Tempe, AZ
1 day ago
Senior Business Systems Analyst- Estate Solutions
...relevant experience considered.5+ years of experience in a financial services environment (or equivalent) required.Experience with Power BI and... ...15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day...
Suggested
Temporary work
Work at office
Home office
Flexible hours
Edward Jones
Tempe, AZ
1 day ago
Tier 2 Tech Support Specialist I (Hybrid | Growth)
...seeking an entry-level Technical Support Specialist who is eager to learn and support our global network of service providers and internal partners. You’ll provide Tier 2 support, follow documented procedures, and gain hands-on experience with Iridium’s voice and data...
Iridium
Tempe, AZ
4 days ago
Student Support Specialist 1
$21 per hour
Job Profile Student Support Specialist 1 Non-Exempt Job Family Student Support Services Time Type Full time Max Pay - Depends on experience $21.00 USD Hourly... ...suite. Provides training and support to front desk student employees. Compiles routine reports. Sends...
Hourly pay
Full time
Work at office
Relocation package
Arizona State University
Tempe, AZ
15 hours ago
Help Desk Support/Technical Support - Remote
$26 - $29 per hour
...while reducing cost. The Help Desk Technician I serves as the first and... ...unresolved or complex problems to Tier 2/3 staff with complete... ...experience; Bachelor's preferred. ~1–2 years in a Help Desk or... ...preferred ~ Strong customer service skills, professional phone etiquette...
Hourly pay
Work at office
Immediate start
Remote work
Arizona Priority Care
Chandler, AZ
a month ago
Network Operations Center (NOC) Analyst
$83k - $115k
...performance and reliability for critical financial systems. - Provide Tier 1 and Tier 2 support for Windows servers and related... ...update weekly and monthly NOC reports. - Support Active Directory services for secure and efficient user access. - Respond to alerts, incidents...
Full time
Work at office
Local area
Remote work
Night shift
MUFG Bank, Ltd.
Tempe, AZ
4 days ago
On-Site IT Help Desk Technician Early Shift (ET)
...Technologies, Inc. is seeking an IT Helpdesk Technician at our Tempe, Arizona headquarters. The... ...knowledge base updates. The ideal candidate has 1-3 years of relevant experience, an associate degree in IT, and strong customer service skills. HIPAA compliance and on-call...
Remote work
Early shift
Cranial Technologies
Tempe, AZ
2 days ago
Technical Customer Support Representative
$18 - $22 per hour
...issues that are easily solved. The level 1 Support Specialist is our entry-level position... ...testing, and other available tools. The Tier I Support Specialist is expected to... ...At least one years experience in Customer service - At least one years experience in Windows...
Hourly pay
Full time
Casual work
Local area
Remote work
Relocation
Monday to Friday
Shift work
Weekend work
A2Z POS
Tempe, AZ
6 days ago
Data and Reporting Analyst, AMXL XLOC
$28 - $43 per hour
...for performance misses, and deliver clear, actionable findings to stakeholdersBasic qualifications- High school diploma, or equivalent- 1+ years logistics or related experience- MS Office experience, including experience with intermediate level in Excel (v-lookup, pivot...
Hourly pay
Work experience placement
Flexible hours
Amazon
Tempe, AZ
2 days ago
Senior Data & BI Analyst - Oracle HCM
...the office four days per week.Company DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a... ...provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day...
Temporary work
Work at office
Home office
Flexible hours
Shift work
Edward Jones
Tempe, AZ
15 hours ago
IT Technician
...to providing valued community services and resources for behavioral health... ...What you’ll do: The IT Technician is responsible for supporting... ...remotely through our service desk and ticket handling system. The... ...tech products. Primary first-tier response for the Service Desk...
Full time
Temporary work
Work at office
Local area
Remote work
La Frontera Center Inc.
Tempe, AZ
11 days ago
Technical Support Specialist I
$55k - $75k
...Iridium’s unique network and services have supported critical communications... ...In this role, you’ll provide Tier 2 support by following... ...from managers or senior technicians when issues extend beyond your... ...Table: Experience in a help desk, technical support, wireless/...
Work experience placement
Work at office
Remote work
Flexible hours
Night shift
Weekend work
3 days per week
Iridium Satellite
Tempe, AZ
1 day ago
Lab Technician 1 - Product Development
...Join a Global Leader Driving the Future of 5G, Automotive, and Aerospace Technology Lab Technician 1 – Product Development Location: Tempe, AZ | Full-Time About the Role AGC is seeking a hands-on Lab Technician I to support our Product Development laboratories...
Full time
AGC Multi Material America, Inc.
Tempe, AZ
a month ago
Technical Support Specialist, Service Desk
...on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 50... ...be doing Deliver exceptional customer service to our internal customers. Serve as our... ...communication. Review incoming Service Desk tickets to diagnose problems, gather additional...
Hourly pay
Full time
Work at office
Remote work
Monday to Friday
Carvana
Tempe, AZ
3 days ago
Information Technology Support Technician
...: Gilbert, AZ Term: 6-month contract to hire We are currently looking for an IT Support Technician to work on site in Gilbert, AZ on a 6-month contract to hire basis. Provide Tier 1–2 support for Windows and macOS endpoints, with a balance of technical execution and interpersonal...
Contract work
Prosum
Gilbert, AZ
1 day ago
Now Hiring IT and Telecom Field Technicians
...looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client... ...on call and ready to respond to service requests within your territory... ...(a strong plus) At least 1 year of I.T. or Telecom experience...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Tempe, AZ
4 days ago
Senior Data Advisor
...enterprise information assets.Experience in Wealth Management / Financial Services industry, functional and/or technical area of expertise preferred... ...expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a...
Temporary work
Work at office
Home office
Flexible hours
3 days per week
Edward Jones
Tempe, AZ
2 days ago
End-User IT Support Specialist: Mac/Windows & A/V
Arizona State University is seeking an IT Support Specialist 1 to provide routine IT services to end users and support the mission through technology. The role entails endpoint support for faculty, staff, and student workers using hardware, software, and enterprise tools...
Arizona State University
Tempe, AZ
1 day ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES is seeking hands-on I.T. and Telecom technicians in Tempe, Arizona. The role involves various technical tasks from OS installations... ...across different environments. Candidates must have at least 1 year of relevant experience or appropriate certifications....
Hourly pay
Flexible hours
Hardy Industries Inc
Tempe, AZ
4 days ago
Business Analyst, IAM Strategy & Product Management
$88.9k - $151.1k
...TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq:... ...status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other...
Full time
H1b
Work at office
Worldwide
Flexible hours
Northern Trust
Tempe, AZ
4 days ago
Onsite Genesys Contact Center IT Specialist - Tucson
...is seeking a Genesys Contact Center Support Technician to provide end-user IT support on site in Tucson. You will handle Level 1/2 issues, user provisioning, and curriculum... ...softphones, and desktops while delivering strong service to contact center agents and supervisors on...
JSR Tech Consulting
Tempe, AZ
4 days ago
Sr. Data Analyst
$115k - $145k
...patterns and propensity ~ Minimum level of Math coursework: Calculus 1, Statistics 1 (math problem solving skills required)... ...Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition...
Full time
Contract work
Remote work
Work from home
Achieve
Tempe, AZ
5 days ago
IT Engineering Tech
$101.84k - $133.67k
...offboarding.Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.Provide operational... ...productivity.Requirements:2+ years of IT experience, with at least 1 year in user support within a cloud-first, modern IT environment...
Full time
Work at office
Flexible hours
Oscar Health Insurance
Tempe, AZ
1 day ago
Field Service Technician 1
...Job Description Clean Tech Job Description Job Title: Field Service Technician (FST1) Department: Field Service Reports to: Site Manager... ...any other protected class by local/state/federal laws. 1 for Shift 5: Sunday, Monday, Tuesday and every other...
Hourly pay
Apprenticeship
Internship
Work at office
Local area
Monday to Friday
Shift work
Night shift
Day shift
Clean Tech, Inc.
Chandler, AZ
26 days ago
ITS Support Engineer I
$25.48 - $41.68 per hour
...you thrive in a dynamic, high-impact environment?Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that... ...to become an ITS Support Engineer at Amazon!Basic qualifications- 1+ years of Windows Server technologies: AD, DFS, Print Services,...
Hourly pay
Full time
Temporary work
For contractors
Seasonal work
Worldwide
Flexible hours
Amazon
Tempe, AZ
1 day ago
Service Desk Team Lead
...Description Job Description Position: Service Desk Team Lead The Service Desk Team Lead... ..., and support a team of Service Desk Technicians. Manage scheduling, workload distribution... ...support experience, with at least one (1) year in a supervisory or lead role....
Work at office
Flexible hours
Monogram Health Inc
Tempe, AZ
24 days ago
Level 1 Support Specialist
...timely, and accurate Technical Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through effective communication and ownership of assigned...
Full time
Work at office
Remote work
Monday to Friday
Afternoon shift
VisualVault
Tempe, AZ
26 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!