Tier 1 Support Engineer- Mac

Level 1

About the team:
We're looking for a Support Engineer to join our Corporate Engineering team who will support the cleints hyper-growth across multiple offices. You will work closely with many teams, including Security, HR, Compliance, and Executive Leadership to create, innovate, and execute on a variety of projects and events. The ideal candidate is an excellent communicator and natural leader who is looking for an opportunity to grow an office site for a highly visible team. This role will report to the Corporate Engineering team.




What you'll do day-to-day:
Acting as the first point of contact in assisting users with hardware, software, and troubleshooting issues
Executing onboarding and offboarding tasks, including hardware setups, access management and asset management, and develop process improvements
Managing and troubleshoot site-based networking and WiFi issues, VoIP systems, and video conferencing systems
Helping roll out new software releases and system upgrades, evaluate and install patches and security updates, and resolve software and hardware-related compatibility problems
Working with employees to troubleshoot various connectivity and access issues

Provide onsite support to employees working in the office

About you:
IT support experience in a Mac-dominated environment with increasing responsibilities over time

Experience supporting macOS and iOS
Previous experience with MDM solutions in managing mobile devices and workstations
Ability to administer and troubleshoot VPNs, password managers, two-factor authentication, single sign-on and security protocols
Excellent customer service and troubleshooting abilities in a remote-working environment

Bonus points:
Experience partnering with Corporate IT/ systems and customer experience teams
Scripting and debugging abilities (Bash, Python, Ruby, etc.)
Apple Certification (ACIT, ACMT, ACSP, etc.)
Windows experience
Surreal sense of humor