IT Support Specialist

IT Support SpecialistProvide second-line investigation and diagnosis after Service Desk. Resolve and close incidents and service requests as per procedures and allocated timelines. Perform hardware repair and upgrades. Escalate unresolved incidents and service requests within agreed timescales. Log incident and service request details per help desk procedures. Communicate with customer regarding incident progress. Ensure tickets are always updated until issues are resolved. Conduct customer satisfaction callbacks and surveys. Complete GET IT training for On-Site Support Analysts. Comply with Quality, Health, Safety and Environment policies and IT policies. Liaise with customers, other IT support groups and third-party providers when necessary. Perform staging of PCs (Requires use of SRSS and/or Autopilot. Manual O/S imaging, installation, configuration, and upgrades on Schlumberger owned laptops issued to employees. Physical support for Network Refresh Activities. User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops. Smart-hand support for AV rooms, network, and facilities e-waste – Data wiping and clean-up and after activities of handing over the disk to procurement. COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support. Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners) OEM Vendor Coordination & Follow-up's Key Responsibilities DC hands feet support along with Onsite support Services. Skill Requirements Windows, MAC & Network basics & DC hands feed exp. Other Requirements Windows, MAC & Network basics & DC hands feed exp. Maximum Salary (US): 95000 Minimum Salary (US): 82000Why HCLTech?At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.Compensation and BenefitsA candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.