Sr Manager, Customer Engagement

Campbell's Supply Chain Role

Since 1869 we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder's of Hanover.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell's...

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell's offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here...

• Champion and drive North America Supply Chain efforts within the sales and customer environment.
• Lead strategic collaborative customer supply chain initiatives to unlock top-line growth.
• Optimize customer service, Total Delivered Cost (TDC), inventory, warehousing, transportation, and engagement.
• Deliver sustainable, measurable value to customers while maintaining flat or declining TDC.
• Build supply chain capabilities aligned with emerging customer and consumer needs.

What you will do...

• Develop and execute customer-specific supply chain strategies and operating plans.
• Drive optimal customer service and minimize logistics costs through program management and new initiatives.
• Align customers with CPU strategy, optimize density and mode, and guide service/cost trade-offs.
• Own efficiency improvement programs and customer order optimization initiatives.
• Lead collaborative planning processes internally and externally to support key initiatives and sales plans.
• Set strategic direction and build organizational capability within Customer Supply Chain.
• Manage a complex portfolio across Meals & Beverage and Snacks categories.
• Assess and improve process effectiveness to enhance service levels and reduce costs.
• Resolve cross-functional conflicts to achieve end-to-end benefits for Campbell's and its customers.
• Build business cases to support strategic direction and maximize total value chain impact.
• Manage direct and matrixed teams to achieve strategic, service, and cost objectives.

Who you will work with...

• Report directly to the Director of Customer Engagement.
• Partner closely with Sales leadership to lead Joint Business Planning (JBP) processes.
• Collaborate with internal teams including supply planning, warehousing, demand planning, manufacturing, and transportation.
• Engage with customers at all organizational levels, including top-to-top executive meetings.
• Lead and influence cross-functional teams, both direct and matrixed.

What you bring to the table... (Required skills)

• Bachelor's Degree in Supply Chain Logistics, Engineering, Manufacturing, or related field.
• 10+ years of experience in Supply Chain logistics, including supply planning, warehousing/transportation, and customer-facing roles.
• Broad understanding of the CPG industry and customer requirements.
• Demonstrated leadership of direct and matrixed teams.
• Strong executive presence and ability to influence across all organizational levels.
• Proven negotiation skills and experience with executive-level customer engagement.
• Strong change management and cross-functional collaboration skills.
• Experience in end-to-end process design and improvement.

It would be nice if you have... (Desired skills)

• Master's Degree.
• Experience in sales roles within the supply chain context.
• Familiarity with Lean, Six Sigma, business process management, continuous improvement, and value stream mapping methodologies.
• Innovative and collaborative work style with a track record of leading teams through change.

The target base salary range for this full-time, salaried position is between $125,900-$181,000. Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.