Leasing Associate

Leasing AssociateThe Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.Responsibilities include:Responding to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person toursGreeting and qualifying prospects professionally using guest cards in our Lead Management Software. Assisting prospects with applications and deposits, adhering to company procedures and Fair Housing requirementsKeeping an updated availability report, processing applications with credit checks and rental history verification, then submitting them for processingCommunity Manager approval and follow up with applicants on their statusShowing apartments and closing sale, preparing them for move-ins, obtaining new residents' signatures on paperwork, and providing community orientationAssisting in maintaining an active and effective social media presence for the property to enhance visibility and engagementPromoting resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issuesConducting all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessaryUtilizing marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan (i.e. competitive rental rates, referrals, promotions, locators, and outreach)Projecting a favorable image of the community to achieve property objectives and public recognitionFocusing on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attending after hours functions and participating as a host as neededCompleting all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely mannerAttending weekly and daily goal setting meetings as appropriateCollaborating with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standardsEducation and Experience:Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experienceMicrosoft Office, Property Management SoftwareQualifications:Physical Requirements:May be required to sit for extended periods of time while working at a deskMay be required to climb stairsMust be able to read documents, computer screens and dataMust be able to hear and understand verbal communications in person and over the phone or computerMay occasionally be required to lift or carry items such as files or office supplies weighing up to 20 poundsMust be able to use mobile devices and applications for work-related tasksWork Environment:This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elementsThe office is an open setting which may include bright lights, constant noises and distractionsA flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needsRPM Living is an Equal Opportunity Employer.This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing SpecialistCompany Information:Weekly pay for all associates working onsite at an apartment communityComprehensive healthcare coverage available for all full-time, regular associatesEmployer-paid employee assistance, mental health, and wellness programsAncillary benefits including critical illness, hospital indemnity, and accident insurance401(k) with robust company matchOpportunities for professional development, career growth, and role-based learning plansDiversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)Paid time off plus floating holidays and volunteer daysDiscounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver's license is preferred; candidates without a license will be provided a liability waiver.RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.RPM Living is an Equal Opportunity Employer.If you need assistance to fully participate in our application or interview process, please reach out through our website here and select "Careers" in the "Choose a Topic" dropdown menu.