Coordinator, Airport Customer Experience Compliance

Coordinator, Airport Customer Experience Compliance

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements. This role is a part of the compliance team within our Airports organization.

The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts. Areas of oversight may include, but not limited to: Dangerous Goods regulations, Hazardous waste storage and handling procedures, FAA, TSA, DOT, and FDA regulations, Environmental, Safety, Security, and OSHA regulations, Compliance for above/below the wing operations including Business Partner Operations, Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station, Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern, GSE and Facility preventative maintenance, Interacts with American Airlines leadership and outside regulatory agencies.

Minimum Qualifications- Education & Prior Job Experience High School diploma or GED equivalency, Leadership with practical coaching experience, Ability to work varying hours and shifts to meet business requirements and workload demand. Preferred Qualifications- Education & Prior Job Experience Bachelor's Degree in related field, Customer service experience. Skills, Licenses & Certifications Applicable valid driver's license as required by local authorities, Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable, Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint, Satisfactory completion of written test, Excellent interpersonal skills, Ability to accomplish multiple tasks within a limited timeframe, Ability to work independently and make sound decisions using individual judgment.

Feel free to take advantage of all that American Airlines has to offer: Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, Additional Benefits, From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.