Global Event Manager, Event Content and Speaker Operations

Role Description

Join the team as Twilio’s next Global Event Manager, Event Content and Speaker Operations. This role helps make events possible by ensuring every speaker feels prepared, supported, and ready to deliver.

As Global Event Manager, you will own the behind-the-scenes engine that keeps our content programs moving, managing the speaker journey from confirmation through show day, leading content operations across our event portfolio, and bringing structure to the many details that turn an agenda into a polished live experience.

You’ll work across teams, systems, timelines, and time zones to keep speaker communications clear, content accurate, milestones on track, and production handoffs seamless.

This role is a great fit for someone who loves bringing order to complexity, builds trust quickly, and knows that the best event experiences are powered by both strong operations and genuine care.

Responsibilities

• Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up.
• Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams.
• Lead content operations across flagship, regional, executive, and internal events.
• Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently.
• Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates.
• Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team.
• Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones.
• Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows.
• Identify risks early, solve operational issues where possible, and escalate decisions clearly when additional direction is needed.
• Create a consistent, high-touch speaker experience while balancing the scale, pace, and complexity of a global event portfolio.
• Provide clarity in ownership across teams by keeping speaker logistics, content operations, and readiness workflows organized.
• Build scalable processes and mechanisms that can be reused across programs.
• Lead post-event retrospectives for speaker experience and content operations.

Qualifications

• 5+ years of experience in event content operations, speaker management, event programming, production coordination, executive events, or large-scale B2B events.
• Experience independently managing complex speaker and content workflows across multiple stages, session types, stakeholder groups, and deadlines.
• Experience owning event content systems or agenda-management platforms.
• Experience supporting executive, customer, partner, or internal speakers from onboarding through onsite execution.
• Strong understanding of speaker readiness, rehearsal logistics, technical checks, content-lock processes, speaker-ready-room operations, backstage handoffs, and production timelines.
• Experience managing call-for-sessions workflows, speaker communications, content collection, review cycles, and production handoffs.
• Strong project-management skills.
• Excellent communication and stakeholder-management skills.
• Exceptional attention to detail and a strong quality bar for speaker experience, content accuracy, data integrity, brand alignment, and production readiness.
• Ability to manage multiple priorities across teams and time zones.

Requirements

• Experience supporting large-scale technology, SaaS, developer, customer, sales, executive, or internal events.
• Hands-on experience with event content and speaker-management platforms.
• Experience partnering with various teams including Product Marketing, Customer Marketing, and event-production teams.
• Experience building repeatable speaker communications and content-operations playbooks.
• Experience guiding agency partners, contractors, or coordinator-level support.
• Comfort operating in a fast-paced, matrixed environment.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• And much more.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

Approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $87,840 - $109,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $92,960 - $116,200.
• Based in the San Francisco Bay area, California: $103,200 - $129,000.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.

Application Deadline

Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs.

Equal Opportunity Employer

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.