Sr. Customer Assistance Representative - Santa Cruz

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, serve customers and deliver administrative support in home city branches or airport locations. Opening available at the following branch location: 919b Ocean St, Santa Cruz, CA, 95060 This is a full time position with a starting rate of pay $21 / hour based on a 40 hour workweek. Benefits Package Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) Life Insurance Training and development Schedule Must be available to work a full-time schedule (40 hours per week) within operating hours: Monday - Friday, 8:00 AM - 6:00 PM, and weekends, 9:00 AM - 1:00 PM. Weekend availability is required on a rotating basis. Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities We are hiring now for immediate openings. Responsibilities include: Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check‑ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old High school diploma or GED equivalent required Some college preferred Must have at least 1 year prior customer service retail or administrative support experience Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. This position requires a valid unrestricted drivers license. We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law. #J-18808-Ljbffr Enterprise Mobility