Contractor - IT Store Support Analyst

Contractor - IT Store Support Analyst Dublin, OH (must be open to nights and weekends). Contract projected to end December 31, 2026. Position Summary The Contractor - IT Store Support Analyst helps to provide in the delivery of advanced technology related to the planning, scheduling, installation, configuration, testing, and implementation of approved IT solutions. At the direction of the IT Store Support Lead, this position provides the implementation results on projects and tasks involving the Company’s systems environment which directly supports the overall IT architecture. The role directly impacts the design and implementation of IT solutions and systems, mainly related to retail, telecommunications, and desktop solutions in support of company‑wide business applications and objectives. The position may directly impact the Company’s business objectives when those objectives are highly dependent upon the effectiveness and efficiency of IT solution deployment efforts. Essential Duties and Responsibilities Analyzes systems requirements in response to business requirements, risks, and implementation costs; Evaluates, verifies, and validates the operating system software environment; Integrates hardware and software components within the systems environment; Monitors and fine‑tunes performance of the operating systems environment; Tests and validates the operating environment; Assists in mitigating the effects of modifications in the environment with other IT professionals; Works with others to ensure that integration of new applications, system patches, and OS configuration changes are seamless within the current systems environment; Assists in determining the feasibility of installing new solutions or modifications to existing solutions and schedules their implementation; Assists in troubleshooting problems resulting from modifications; Assists in evaluating new systems administrating technologies and their effect on the operating environment; Ensures that information security/information assurance policies, principles, and practices are an integral element of the operating systems environment; Applies information security/ information assurance policies, principles, and practices to all components of the operating systems environment when completing IT projects or tasks; Adheres to company operational and personnel policies and procedures; Network device management and support; Collaborate and coordinate with ATT professional services for VPN and Circuit Support; Collaboration with Meraki for Meraki device support; Assist with triaging stores down time and collaborate with vendors until the issue is resolved; Duties related to planning, scheduling, installation, configuration, testing, implantation of the Company’s IT systems environment; Assist with escalations from the IT Service Desk; Additional duties as assigned. Qualifications and Skills High school diploma or equivalent; 1‑3 years’ experience working in the IT Support field; Excellent customer service, interpersonal, communication skills; Must have a proven customer service background; Asset Management knowledge; Knowledge of Active Directory; Possess high degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results; Display professional image and demeanor; Experience with Microsoft SCCM and/or other system imaging tools (required); Ability to multi‑task efficiently and be detail oriented and highly organized; Knowledge & experience of Windows devices and support of Windows OS; Minimum 1‑3 years’ experience supporting Windows 10 desktop/laptop PCs; Able and willing to learn new as well as existing technologies; Understanding installing software, patches, updates on desktops and laptops; Understanding troubleshooting basic network, software, printing problems; Successful at working in a team culture; Excellent written, verbal and organizational skills; Sense of urgency to complete all assigned tasks. Physical Demands The ability to remain in a stationary position, lift and transport up to 50 pounds, move about freely inside and occasionally outside of the office, and operate mechanical controls such as a keyboard. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. #J-18808-Ljbffr Ccffamilyofbrands