Business Process Manager

Business Process Manager

This position will play a key role in delivering on all aspects of enterprise wide, cross functional process management initiatives including developing process architecture and hierarchy, process transformation, process automation and reengineering. The incumbent will function as a champion of process improvement methodologies and implementation throughout the organization. This individual will help drive the measurement of business effectiveness, research business processes and practices and analyze process data to develop and implement sustainable, repeatable and quantifiable operational and strategic process improvement.

This individual will be part of the BPM center of excellence team that will drive process improvement initiatives and bring efficiency, effectiveness and a culture of continuous improvement to the organization.

Essential Functions:

• Develop industry standard best practices for process management, innovation and continuous improvement across the enterprise.
• Develop framework to align process architecture with strategic business capabilities and govern linkages. Ensures that policies and procedures align with corporate vision.
• Develop core program framework, governance structure, tools and templates for delivering cross functional process improvement initiatives.
• Manage resources (change agents and champions) within a matrix environment to lead process improvement initiatives across the enterprise.
• Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise.

Qualifications:

• Education Level: Bachelor's Degree, Business Management or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
• Experience: 10 years relevant business process specialization (i.e. business process management, consulting or other applicable business process transformation experience).

Knowledge, Skills and Abilities (KSAs):

• Skill in analyzing and organizing technical data.
• Proficient in MS Office programs.
• Knowledge of web based applications and documentation tools.
• Excellent communication skills both written and verbal.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications:

• Certified in Business Analysis - PMI Upon Hire Preferred.
• CSSBB - Six Sigma Black Belt BPMI Certification Preferred.