Patient Account Supervisor - Patient Business Services

Job Requirements

POSITION SUMMARY

The Patient Accounting Supervisor will possess the ability to analyze issues and think critically, while identifying the global impact across the Revenue Cycle with a solution oriented approach. This role will be responsible for ensuring financial viability by preforming established revenue cycle processes that enable and expedite the billing and collections of reimbursement related to services rendered. The Patient Accounting Supervisor must possess the mindset to independently solve problems and supervise the team to achieve positive outcomes for the organization.

PRIMARY ACCOUNTABILITES

1. Extensive knowledge of payment policies, payer regulations and guidelines to ensure proper reimbursement from all sources.
2. Demonstrates Lean concepts in daily activities
3. Creates an engaging work climate while inspiring and motivating individuals and teams to independently achieve outstanding performance
4. Assist with the education/training of new hires and assists with continued training for existing team members
5. Oversees and sometimes performs the daily job duties of subordinate positions when needed
6. Reviews and identifies trending issues to obtain root causes and provide recommendations on workflow modifications
7. Completes special projects as assigned by Director/Manager and all additional tasks in a timely manner
8. Actively lead team meetings/discussions pertaining to follow-up processes, communicating and presenting in a professional manner
9. Responsible for supervising, interviewing, orienting, developing, ongoing/mid-year/annual performance management, feedback timekeeping, coaching and disciplinary actions, and retention of associates
10. Determines work schedules and manages the time-keeping system (Kronos) for applicable staff members
11. Effectively handles all internal and external communication including face-to-face interactions, telephone calls, and e-mails.

LEADERSHIP ACCOUNTABILITIES

1. Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
2. Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
3. Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
4. Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team's and organization's goals.
5. Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
6. Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

Work Experience

MINIMUM QUALIFICATIONS

• Education: High School Diploma or equivalent.
• Work Experience: One (1) year in a leadership role in a Healthcare environment.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities: Microsoft Office - Outlook, Word, Excel, PowerPoint.

PREFFERED QUALIFICATIONS

• Education: Bachelor's degree in Healthcare, Business Administration, or relevant field.
• Work Experience: Three (3) years in a leadership role in a Healthcare environment.
• Skills/Knowledge/Abilities: Critical-Thinking, Decision-Making, Financial acumen.

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.