Web Operations Manager

Overview

The web operations manager is responsible for maintaining, managing, and optimizing ABM websites and servers to ensure functionality, security, and a positive user experience. This position ensures that a website is?functional, secure, user-friendly, and aligned with organizational objectives. The role combines technical expertise, creative design, analytical skills, and collaboration to maintain high-quality online experiences and optimize web performance

Responsibilities

• Overall ABM website technology owner and ensuring maintenance of governance standards and policies

• Cybersecurity Oversight: Proactive monitoring and maintenance of all web properties, ensuring patches, updates, and threat prevention are consistently applied.

• Compliance Management: Ownership of Data Privacy, Consent Modules, and Banner Management, ensuring all web assets meet ABM's internal standards as well as external regulatory requirements (GDPR, CCPA, etc.).

• User Provisioning/Deprovisioning: Ensuring only authorized personnel have access to critical systems and web properties: promptly handling terminations, onboarding, and changes.

• DNS/Domain Management: Fast, accurate facilitation of all domain and DNS changes, preventing outages and ensuring secure traffic routing for all campaigns and initiatives.

• System Monitoring: Continuous oversight of uptime, SSL certificates, backups, and web infrastructure health, with rapid incident response to resolve or escalate issues.

• Workspace Provisioning: Management of web techstack resources to support ABM's workspace (plugins, integrations, SSO, security needs, etc.).

• Vendor Collaboration: Serve as primary point of contact with vendors, ensuring their work is aligned with internal protocols and they have necessary but limited access.

• Internal cross functional stakeholder coordination for web requests, translation business requirements to technical specifications, supporting CAB processes and managing escalations

• Technical Documentation: Maintain up-to-date records of all web integrations, security protocols, and system changes: providing institutional memory that vendors or new staff would not have.

• Quality Assurance: Participate in compliance and technical QA for new launches, redesigns, and site updates, preventing costly errors or compliance gaps from reaching production.

• Process Improvement: Actively look for ways to streamline and automate IT/marketing workflows, improving speed without sacrificing security.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related technical field required

• 10+ years of experience as enterprise web technical management

• Relevant certifications in web development, server management, or cybersecurity

• Prior experience in website administration, server management, or web development

• Experience supporting standardizing processes across complex organizations

• Strong background in system architecture and integrations

• Demonstrated success leading high-performing technical teams

• Technical Skills

• Strong understanding of database management and architecture

• Proficiency with industry standard content management systems

• Knowledge of web programming languages such as HTML, CSS, JavaScript, PHP, and familiarity with server-side technologies like ASP.NET or MySQL

• Understanding web analytics, SEO, and usability to optimize user experience

• Experience with system integration and API development

• Knowledge of cloud technologies and architecture

• Familiarity AI technologies

• Understanding of cybersecurity best practices

Leadership Competencies

• Strategic thinking and execution

• Technology innovation and thought leadership

• Process design and optimization

• Stakeholder management and influence

• Effective communication and presentation skills

REQNUMBER: 160592

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.