Director OF Customer Service
Fidium
Fidium Fiber seeks a strategic Sr. Director of Customer Service to lead tier 2 support operations and vendor partnerships. You will drive KPI performance, optimize handoffs between care teams and escalation processes, and align vendor activities with our service strategy. Reporting to the Sr. Vice President of Customer Operations, you will guide QA, budgeting, and continuous improvement initiatives across global, multilingual teams and offshore vendors. #J-18808-Ljbffr
Vacancy posted 4 days ago
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