Customer Care Specialist

$16.5 per hour

Nivel

Jacksonville, FL

Description

Who you are:

A go-getter with a customer service background
Customer focused personality with genuine desire to exceed customer expectations
Friendly, engaging, and calm demeanor
Willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers
Computer savvy - you know your way around computer systems and applications
A coachable team player that is able to handle escalated calls
When/if you finish your work, you are eager to ask what you can help with next
You have a great attitude and work ethic and want upward mobility within Nivel
Ability to multi-task and an eye for attention to the details

What you'll do:

Answer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience.
Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner.
Partner with leadership on how to best resolve customer questions and concerns, as needed.
Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately
Based on customer's order history, suggest related items for purchase and explain product features and benefits that pertain to the customer's needs
Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data
Assist with filing claims and tracking shipments for customers
Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns

We offer our team members a great workspace without the stuffy corporate atmosphere. Members of the Nivel family contribute to the bigger picture by bringing different ideas and processes to the table - we hire people from all backgrounds and industries.

Here's what we give you:

$16.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis)
Great benefits package including:

Health/TeleDoc/life/dental/vision/supplemental benefits from day one
Paid time off from day one
401k with company match
Up to $5,250 in tuition reimbursement per year

Employee discounts on our full line of innovative products
Free snacks and coffee
Tons of advancement opportunities in a rapidly growing company
The opportunity to sell cool stuff within an exciting industry

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 4 days ago

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