Patient Services Representative (4266)

Description

Position Highlights:

Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization

Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)

Comprehensive Benefits Package including Health with no co-pay Dental Vision Disability Wellness Reimbursement and more

Fully Integrated Electronic Health Record (EHR) eClinicalWorks (eCW)

License reimbursement and tuition reimbursement

10 Employer-Paid Holidays Per Year

Vacation time available after 90 days of employment.

ESSENTIAL JOB FUNCTIONS:

Greetspatients on their arrival anddirectstoproperarea.

Updates patient demographic and insurance information into the electronic medical recordsfor new patients and makes changes as necessary to existing patient accounts.

Assures that all patients are checked inwith demographicsinsuranceand slide information updated.

Securesappropriate authorizationfrom outsideprovidersas necessary.

Entersmedical pharmacy transportation and ancillary service visits and related cash payments into the computer system.

Generate STAT referrals as assigned.

Collects payments for services current and past at time of check out.

Explains patient charges at time of check out.

Prepares daily reconciliation of input data to computer output for daily charges and payments.

Prepares daily bank deposit of cash received.

Delivers bank deposits tobankas necessary.

Answerspatient questionsregardingtheiraccounts andrecommend balance adjustments asappropriate.

Maintainsaccurateand up to date computerized scheduledcanceledor broken. Notifies patients and staff of cancellation or schedule changes.

Assures that dailyNo-Showsare marked in EMR system and provider is notified.

Explains CVHS services andappropriate patientpolicies and procedures.

Identifiespatients who might qualify for financialassistance.

Makeappropriatereferralto CVHS outreachenrollmentas necessary.

Follow up on broken appointments perprovidersrequest.

Referspatient complaints toappropriate CVHSpersonnel for resolution.

Arranges coordinates andpreparedailylist for transportation when necessary.

Separates sorts andscansall laboratory work dictations EKGs x-ray reports medical data from other hospitals clinics physicians etc.

Assures a form of identification is on all patient records prior to scanning into EMR.

Maintaining a log of release of information for outgoingrequest.

Prepare/print/fax within theEMRany medical records requested from outside organizations.

Review EMR for quality assurance as requested.

Miscellaneous duplicating of forms telephoning etc.

Processes Payment Plans.

Performs otherduties asassigned by supervisors.

Acts as back up to Medical Records Clerks or other Front Desk staff as requested by supervisor.

Assures that records of no-shows aredelivered to theappropriate providersoffice.

Promotes a team-based patient-centered medical practice mode.

Attends work as scheduled.

KNOWLEDGE SKILL AND ABILITIES:

Demonstrates competence for essential job functions.

Detailoriented.

Excellent customer service skills.

Ability to work well with others.

Flexibility and ability to work under pressure.

Accuracy.

Neat appearance. Good telephone skills.

Respect for patient confidentiality.

Ability to plan and coordinate work.

Ability to deal tactfully and courteously with CVHS staff and patients.

EDUCATION TRAINING AND EXPERIENCE:

High school graduate.

Preferablysome medical office experience.

Should have experience with or knowledge of medical office systems medicalsuppliesand equipment.

Required Experience:

Unclear Seniority