Dining Room Supervisor

Title: Dining Room Supervisor Division Name: Student Affairs Department: Event Management, Dining and Hospitality Job Summary The Department of Event Management, Dining, and Hospitality is one of 15 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community. This position trains and coordinates the work performance of student employees and Culinary Assistants in the areas of guest relations, dining room service, and line service. Persons in this position also manage the point of sales procedures. Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community. Additional Information University Benefit Highlights: Insurance benefits, including health, dental, vision, and life Retirement and supplemental retirement planning options Tuition waiver benefits available to staff as well as their eligible dependents Paid holiday / administrative closures during Thanksgiving and Winter Breaks Paid benefit time Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: Salary Rate / Pay Rate $19.54 per hour Required Qualifications

1. High School diploma or equivalent.
2. Any one or combination totaling one (1) year (12 months) from the categories below:

A. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent: - 30 semester hours equals one (1) year (12 months) B. Work experience in the serving of food (such as a waiter/waitress), or closely related experience. 3. One (1) year (12 months) of work experience in the serving of food (such as as a waiter/waitress). Preferred Qualifications

1. High school diploma or equivalency.
2. Full knowledge and acceptance of principles of diversity.
3. Supervisory and leadership skills; ability to train and instruct employees; ability to organize, prioritize, and assign duties.
4. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety
5. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; ability to produce results working as part of a team or committee.
6. Knowledge of food service methods and equipment; skill in properly serving and interacting with the general public.
7. Computer skills, including menu management systems; accurate record keeping skills.
8. Knowledge of point of sale systems/cash register operation.

Work Hours Working hours and days off will be subject to bid Functional Expectations Must be able to complete the following with or without a reasonable accommodation: Must be able to handle multiple responsibilities, work in a crowded and noisy work environment, and work with speed and consistency. This position requires standing, walking, use of fingers and hands, reaching, lifting, kneeling, stooping, crouching, hearing, speaking, and seeing. It also requires the ability to stand for an extended period of time without a significant rest period and the ability to lift 25 lbs frequently. Proposed Starting Date 2026 Required Applicant Documents Reference List Please Note : These documents are required to be submitted online in order to complete the application process. Optional Applicant Documents Certification of Retirement Annuity Transcripts - See Special Instructions to Applicant section for additional options Please Note : These documents may be submitted online in order to complete the application process. Special Instructions for Applicants Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put \"see resume\" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. If using education to qualify, college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, may be faxed, mailed, or delivered to Human Resources, in order to receive the maximum eligible points: Fax: View phone number on click.appcast.io, Attn: Breanna Crippen Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 Working hours and days off will be subject to bid. This position is represented by AFSCME Local 1110. This is a full-time position on an academic calendar. It will be subject to academic break lay-off (such as spring break, summer break). Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Illinois State University. Contact Information for Applicants Breanna Crippen Human Resources View phone number on click.appcast.io View email address on click.appcast.io Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at View phone number on click.appcast.io. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr Illinois State University