Non-Clinical - Customer Service Rep

Customer Service Representative

First point of contact for all customer service issues. Responsible for ensuring patient/client medications, supplies, and equipment are accurately recorded and sent to distribution. Consults with supervisors to ensure timely and accurate delivery of supplies and equipment. Maintains patient privacy and confidentiality at all times according to established procedures. Provides positive and supportive communication to supervisors, patients, families, visitors, and company personnel. Works as a liaison to ensure proper processes are introduced and implemented to enhance the customer experience. Provides excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach. Responsible for overseeing all aspects of member retention and being a single point of contact for all issues directed to the department. Assists all lines of business in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours as well as weekends. Follows appropriate processes to meet and exceed recertification targets. Makes the recertification process as easy and seamless as possible for members. Assists members with completion of recertification applications. Partners with different parts of the organization to understand any barriers to the member's experience and works to resolve them appropriately. Meets daily outreach and renewal goals that contribute to overall member retention. Assists members with completion of all enrollment activities, including changing lines of business. Assists members with PCP selection as well as locating providers and vendors within the Plan's network. Provides end-to-end customer support to drive customer satisfaction and improve customer experience. Interfaces with internal and external stakeholders to ensure complete resolution. Communicates verbally and in writing with members for all necessary member retention activities. Devises solutions in response to member dissatisfaction or complaints in support of ongoing organizational improvement efforts. Supports any ad hoc projects on process improvements. Reports common trends identified during member outreach.

We offer competitive benefits, including:

• Medical, dental & vision insurance
• Free and unlimited continuing education units (CEUs)
• 24/7 dedicated Care Line and clinical liaison support
• Personalized career consultant and "single point of contact" service
• Industry?leading pay rates, loyalty rewards & referral bonuses
• Free tax return assistance for travelers
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Health reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

Cynet Health is a Joint Commission-accredited, Minority-Owned healthcare staffing agency headquartered in Sterling, Virginia, proudly serving healthcare facilities across the United States since its founding in 2010. As one of the nation's largest and fastest?growing healthcare staffing firms in the nation, we staff thousands of nursing, allied health, locum tenens, pharmacy, therapy, direct?hire, and non?clinical professionals across hospitals, clinics, long?term care facilities, labs and more. We're one of the most decorated staffing agencies in America-ranked a Top Travel Nursing Company by BluePipes, recognized among the fastest?growing and most diverse staffing firms by Inc. 5000, Staffing Industry, WBJ and USPAACC-and remain deeply committed to excellence, inclusion, and community impact.

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