International Tracking Processor (Import/Export Freight Forwarder)
EIS Group
Job Description
Job Description
Essential Duties and Responsibilities include the following, but are not limited to:
- Daily air and ocean shipment tracking and system updates
- Customer correspondence with shipment status reports
- Understand carrier and partner strengths and weaknesses as well as customer requirements.
- Recognize shipment deadlines and communicate to carriers and partners to ensure delivery requirements are met.
- Work within the team to both educate and learn how to improve performance, carrier and partners selection and promote positive cultures.
- Understand and communicate with customers in regards to shipping requirements and procedures.
- Demonstrate trouble shooting and problem-solving skills to resolve service failures and other dilemmas that arise during shipping.
- POD/charge collection and entry in order to close files for billing.
- Prep files for invoice processing.
- Assist with shipment set-up, dispatch, bookings and document processing when required.
- Intelligently communicate with customers and sales team members to provide timely acknowledgement and updates, educated responses and friendly customer service for every shipment.
Qualification/Requirements/Certifications:
- Minimum 2 years of import/export experience with a Freight Forwarder preferred
- Extensive knowledge of specialized documentation including Letters of Credit, ITAR processing, EEI filing, etc.
- Technical experience with Microsoft Office software
- CargoWise-based applications experience a plus but not required
- Documented industry certifications (ex. Dangerous Goods Certified) are a plus but not required
If you’re a natural problem-solver, quick on your feet, and thrive in a fast-paced team environment, this could be the opportunity you’ve been looking for.
Vacancy posted 11 days ago
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