Housing Officer

About the Company Unity Housing Company Ltd (Unity) is one of the largest and most innovative not-for-profit providers of affordable and social housing in South Australia. Our primary aim is to provide affordable, safe, and secure housing for people, whilst supporting independence and connection to their communities. Benefits 5 weeks’ paid annual leave per annum. Salary sacrifice options. Leave loading. Salary packaging arrangements. Flexible working arrangements. Wellbeing program, access to the Employee Assistance Program. About the Role Unity Housing is seeking an experienced Housing Officer for a full-time permanent position located in Bowden. The Housing Officer reports to the Team Leader and is responsible for: Managing tenancy and property matters in line with the Residential Tenancies Act and social housing requirements. Handling lease renewals, tenant enquiries, allocations and sign‑ups, tenancy debt, neighbourhood disputes and complaints, and attending case conferences and SACAT when required. Completing property inspections (routine, follow‑up, ingoing and outgoing) and managing breaches in line with policy. Maintaining accurate tenancy records, case notes, database updates, and key management. Building and maintaining strong relationships with support agencies through regular communication, collaboration, and stakeholder engagement to achieve positive tenant outcomes. Applicants must hold a current driver’s licence and may need to undertake regional travel. Submission and maintenance of a current driver’s licence, satisfactory police, DHS working with children check and NDIS worker check are conditions of employment. About You Applicants should have at least two years’ experience in tenancy management within private or community housing and possess confidence and capability in managing complex tenancy environments. You thrive in fast-paced settings with high tenancy turnover and transitional housing programmes. You are confident supporting vulnerable tenants, including those with complex needs, challenging behaviours, homelessness backgrounds, offending histories, or involved in supported care arrangements. You handle difficult conversations, set clear boundaries and take appropriate action while maintaining a respectful and customer-focused approach. You are highly organised and self-sufficient, can manage competing priorities independently with strong attention to detail, confidentiality, professionalism and integrity. You also bring strong administrative, communication, and IT skills and work collaboratively within a team to support a positive working environment. How to Apply To apply, please submit your CV and cover letter addressing the following selection criteria: Proven experience in the property management sector with current and practical understanding of the Residential Tenancies Act, SACAT and professional standards. High level of administration experience and advanced computer skills, including database, web-based applications and Microsoft Suite, ideally in a housing or real estate environment. Ability to work efficiently and independently to meet work targets and deadlines with minimal supervision, and to collaborate proactively with flexibility to support team and colleagues. Experience working with people with challenging behaviours and empathy for people with multiple, complex barriers to sustaining a successful tenancy. High level of interpersonal skills and ability to establish professional relationships with key agency stakeholders to facilitate collaborative effort for identified client needs and support. Knowledge and understanding of Work Health and Safety requirements that relate to field work with complex tenants. Equal Opportunity Unity Housing is an equal opportunity employer committed to building a diverse workforce. We strongly encourage Aboriginal and/or Torres Strait Islander Peoples to apply. We are dedicated to making our recruitment process accessible and can provide reasonable adjustments as needed. If you require any support or adjustments to participate in the process, please let us know. #J-18808-Ljbffr Unity Housing Company